At Digit Life Insurance, settling claims quickly and fairly is not just a goal—it’s a commitment. To ensure our customers and their families are supported when they need us most, we focus on two key things: speed and transparency.

1. End-to-End Turnaround Time (TAT)

• This is the total time taken, from the day we first get the death claim to the day we complete it.
• How is It Calculated: We subtract the date the claim was registered from the date it was closed.
• End-to-End TAT = Claim Closing Date – Claim Registration Date.

2. Last Document Received (LDR) TAT

• Sometimes, claims take time because we’re waiting for all the required documents. This number indicates how quickly we process a claim once we receive the final document from the claimant.
• How is It Calculated: We subtract the date we received the last required document from the claim closing date.
• LDR TAT = Claim Closing Date – Date Last Document Received

At Digit, we don’t just talk about protecting families; we actually do it. In the last financial year, we paid ₹2.88 billion to families who lost a loved one. That’s a big jump from ₹351.52 million a few years ago, showing how much we have grown and how seriously we take our promise.

Every payout represents a family supported, a future safeguarded, and a promise fulfilled. We make sure claims are settled quickly and clearly, with zero confusion, so families don’t have to worry during tough times. 

At Digit, being financially strong isn’t just a goal; it’s how we earn your trust. Our solvency ratio has grown from 2.07 to 3.85, which means we are more than ready to keep every promise we make.

This number shows we have more than enough funds to pay claims and support families, even in tough times. In fact, our ratio is nearly double the required limit, giving you extra peace of mind.

Because when you choose life insurance, you are not just buying protection; you are trusting us with your family’s future. And we take that seriously.