Commercial Vehicle Insurance

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Manasvi Gupta

Written By

Manasvi Gupta

Manasvi Gupta

Manasvi Gupta

Content Writer

Storyteller at heart, Manasvi brings 4 years of content and marketing experience to Digit. Whether it's writing SEO-optimised articles or a researched and insightful blog, she strives to transform ideas into creating impactful and engaging content.

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Reviewed by:

Mayur Kacholiya

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Mayur Kacholiya

Product Head - Motor

Mayur specializes in motor insurance and is responsible for overseeing the development and management of motor insurance products. With expertise in product strategy and market analysis, he focuses on developing customer-centric insurance solutions.

Commercial Vehicle Insurance Price & Renew Policy Online

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What is Commercial Vehicle Insurance?

what is commercial vehicle insurance

What is Commercial Vehicle Insurance?

Commercial Vehicle Insurance is a motor insurance policy designed to protect vehicles used for business purposes financially. It covers damage or loss to the vehicle itself, as well as liabilities involving the owner-driver and third parties.

In India, this insurance is legally mandatory. It provides coverage for medical expenses, injuries, and even fatalities resulting from accidents involving commercial vehicles. Policies can be customised with add-ons to offer broader protection based on your business needs.

Whether you operate auto-rickshaws, taxis, school buses, tractors, vans, or trucks, having valid commercial vehicle insurance ensures legal compliance and helps safeguard your business from unexpected financial risks.

Why Do You Need Commercial Vehicle Insurance?

need of commercial vehicle insurance

Why Do You Need Commercial Vehicle Insurance?

You need commercial vehicle insurance if your business uses vehicles for commercial purposes, and here’s why, 

Protect Your Business from Unexpected Losses: Whether you own one vehicle or multiple vehicles, commercial vehicle insurance is crucial for protecting your business from financial setbacks resulting from accidents, damage, or liability involving your vehicles and their users.

Build Trust with Stakeholders and Passengers: If your business relies on vehicles, such as cab services or school transport, this insurance provides reassurance to passengers and stakeholders that they’re covered in the event of unforeseen incidents.

Comply with Legal Requirements: In India, it’s legally mandatory to have at least third-party commercial vehicle insurance. This ensures coverage for damages or injuries caused to third parties by your vehicle.

Coverage That Fits Your Needs: Commercial car insurance is vital for cab drivers, while delivery agents benefit more from commercial bike insurance than standard policies. Coverage can be tailored to suit specific operational needs.

Why Having Commercial Vehicle Insurance is Crucial for Your Business?
Operating commercial vehicles without adequate insurance exposes businesses to substantial financial risks. Accidents, theft, or natural disasters can lead to significant losses. Investing in commercial vehicle insurance policy safeguards your assets and ensures business continuity.  It mitigates unexpected expenses arising from accidents or damages, allowing businesses to allocate resources more effectively and maintain financial stability.

Mayur Kacholiya

Product Head

Important Commercial Vehicle Insurance Statistics in India

Here are some important statistics for commercial vehicles in India:

1
Three-Wheelers posted its highest-ever sales in FY 2024-25, reaching 7.4 Lakh Units with a growth of 6.7% compared to the previous year, surpassing the previous peak of FY 2019.
2
Three-wheeler exports grew by 2.3% in FY 2024-25 compared to FY 2023-24, with exports reaching 3.1 Lakh units.
3
Exports of Commercial Vehicles posted a 23% growth in FY 2024-25 compared to the previous year, with exports reaching 0.81 Lakh units.

With statistics highlighting the increasing sales of commercial vehicles and frequent road incidents in India, commercial vehicle insurance becomes an absolute necessity. So, safeguard your business from financial burdens by getting cheap commercial vehicle insurance for all types of commercial vehicles.

Disclaimer: The total number of claims settled count is for commercial vehicle insurance since inception till 31st December-2024. 96% claims settled for Overall Motor line of business of Digit. CSR Is calculated for FY 24-25. CSR Ratio is count of (Claims paid + Claims Closed) / (Claims O/S at Start + Claims Reported - Claims O/S at End). 2000+ cashless garage network count as of 31st March-2025.

Types of Commercial Vehicles Covered

Commercial vehicle insurance in India covers a wide range of vehicles used for business purposes. Each type has specific coverage options tailored to its usage and risk profile.

passenger carrying vehicle insurance

Passenger Carrying Vehicle Insurance

  • Covers vehicles that transport passengers like taxi/cab, auto rickshaw, e-rickshaw, van, school buses, private buses, etc.

  • Premiums vary based on vehicle type, engine capacity, location, seating capacity, and weight.
    Policies include add-ons such as Personal Accident (PA) Cover, Legal Liability Cover, Special Exclusions, and Compulsory Deductibles.

  • These vehicles, especially school buses and regular cabs, carry multiple passengers daily and bear a huge responsibility, making commercial bus insurance essential.

  • Since many individuals in India rely on driving these vehicles for their livelihood, insurance ensures protection against financial loss in unfortunate situations.

goods carrying vehicle insurance

Goods Carrying Heavy Vehicle Insurance

  • Recommended for businesses that use trucks to transport goods across multiple locations.
  • Covers losses or damage to goods due to natural calamities, accidents, fires, and other unforeseen events.
  • Applies to vehicles like trucks, tempos, trailers, etc.that carry goods from one place to another.
    These large vehicles face higher risks, and insurance protects not just third parties but also the owner-driver and vehicle from various types of damage.
light commercial vehicle insurance

Light Commercial Vehicle Insurance

  • Covers lightweight goods transport vehicles such as mini trucks, minivans, and pickups like Tata Ace.

  • Protects against damage from accidents, theft, fire, natural disasters, personal accidents, and towing.

  • Also includes liability coverage for third-party damage or loss caused by your vehicle.

commercial two wheeler insurance

Commercial Two-Wheeler Insurance

  • Applies to two-wheelers used for business purposes or passenger transport, not personal use.
    Covers motorcycles, mopeds, scooters, and similar vehicles.

  • Protects passengers and, depending on the policy, the owner-driver in case of accidents, collisions, or natural calamities.

miscellaneous and special vehicles insurance

Miscellaneous & Special Vehicles Insurance

  • Covers specialised vehicles used in farming, mining, and construction, such as  JCB, excavators and tractors

  • Provides protection against damage and losses caused to or by the vehicle and its owner-driver.

  • Given the high investment and size of these vehicles, insurance helps reduce business risk and safeguards against financial losses from mishaps.

Third Party vs Comprehensive Commercial Vehicle Insurance

Third Party

Comprehensive

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Why Choose a Commercial Vehicle Insurance Policy by Digit?

We treat our customers like VIPs, know how…

High IDV per rupee

Customize your Vehicle IDV

With us, you can customize your vehicle IDV as per your choice!

24*7 Support

24*7 Support

24*7 call facility even on National Holidays

Super-Fast claims

Smartphone enabled self-inspection processes take minutes!

Digit’s Motor Insurance Claim Settlement Ratio is 96% for FY’25

Digit’s Motor Insurance Claim Settlement Ratio is 96% for FY’25

When it came to motor insurance specifically, Digit showcased a high-efficiency Claims Settlement Ratio (CSR), with 96% of motor claims settled seamlessly and we make this simple with:

  • Smartphone-enabled self-inspection process, with which you can file your claim in minutes!

  • Cashless Claims at over 2000 garages in India, so you can get your two-wheeler fixed without stress. 

  • Everything digital and paperless. No need for hard copies—just upload everything on our app, and you're all set!

Key Features of Commercial Vehicle Insurance by Digit

Key Features Digit Benefit
Claim Process  Paperless Claims 
Customer Support  24x7 Support 
Types of Commercial Vehicles Covered  Cabs and Taxis, Trucks, Lorries, Buses, Auto Rickshaws, School Vans, etc. 
Premium  Customized as per type of commercial vehicle & number of vehicles to be insured 
Customisable Add-ons  10 add-ons available 
Additional Coverage  PA Covers, Legal Liability Cover, Special Exclusions and Compulsory Deductibles, etc. 
Damages to Third-Party  Unlimited Liability for personal damages, up to 7.5 lakhs for property/vehicle damages 

What's Covered in a Commercial Vehicle Insurance?

Accidents

Accidents

Damages caused to the commercial vehicle in case of an accident.

Theft

Theft

Loss or damage to the commercial vehicle due to theft.

Fire

Fire

Damages caused to the commercial vehicle due to a fire.

Natural Disasters

Natural Disasters

Damages caused to the commercial vehicle due to any natural calamity.

Personal Accident

Personal Accident

If there is an accident of the commercial vehicle, leading to an injury or death of the driver.

Third Party Losses

Third Party Losses

Any damage caused by the commercial vehicle to a third party.

Towing Disabled Vehicles

Towing Disabled Vehicles

Any damage caused by the commercial vehicle to the vehicle being towed.

What’s Not Covered?

It is equally important to know what’s not covered in your commercial vehicle insurance policy so that there are no surprises when you make a claim. Here are some such situations:

od for third party

Own Damages for Third-Party Policy holder

In the case of a Third-Party Liability Only Policy, damage to your own vehicle won’t be covered

Drink Driving or without a Licence icon

Drunk Riding or without a Licence

If the owner-driver of the claimed vehicle is drunk or driving without a valid licence.

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Contributory Negligences

Any damage caused due to contributory negligence of the driver (such as driving when there’s an existing flood).  

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Consequential Damages

Any damage that is not a direct result of the accident/natural calamity i.e., consequential losses like loss of earnings, loss of market, etc.

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Add-ons not Bought

Some situations are covered in add-ons. If you haven’t bought those add-ons, the corresponding situations will not be covered.

Add-ons Available with Commercial Vehicle Insurance

Digit offers the following 9 add-ons with the commercial insurance policy to provide enhanced protection for different commercial vehicles. Choose the ones most suitable for you to get better coverage.

Consumable Cover icon

Consumable Cover

consumable cover will give your commercial vehicle protection beyond just the usual. It covers the cost for your vehicle's bits and pieces, like the nuts and bolts, screws, engine oil, and grease in case of an accident.

Zero Depreciation Cover icon

Zero Depreciation Cover

Your vehicle and its parts can depreciate over time because of its wear and tear and this amount is usually deducted from any claim. This add-on ensures that this depreciation will be covered on any replaced vehicle parts in the case of partial damage or loss to your vehicle due to an accident.

Engine and Gear Box Protect icon

Engine and Gear Box Protect

Your vehicle's engine or gearbox can get damaged in an accident, due to things like water regression or leakage of lubricating oil. This add-on will help cover any consequential damage caused after the accident (but because of it); for example, engine damage due to hydrostatic loss, which is not covered in a basic plan.

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Breakdown Assistance or Roadside Assistance

We all need a bit of help sometimes! Whenever you face a breakdown of your vehicle on the road, due to an accident, flat tires, malfunctioning battery, or more, with our breakdown assistance add-on, you will have the benefit of getting assistance 24x7. 

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Loss of Revenue

For many businesses and even individuals, vehicles are essential for work. This add-on helps to compensate you for any loss of income that could occur while your commercial vehicle is not available when it’s being repaired due to damage.

Additional Towing Expenses

Additional Towing Expenses

When your vehicle is in an accident, it will need to be towed to a garage to be repaired. Under this add-on, we will cover additional expenses that you might have while your vehicle is being moved from the spot of accident to the nearest garage or place of safety.

EMI Protection Cover

EMI Protection Cover

If your vehicle is taken on a loan and is damaged by an accident, and it’s sitting in a garage for repair that might mean a loss for your business. Through this add-on, you will be paid regular EMIs payable to the financier of the vehicle recorded in our books.

return to invoice icon

Return to Invoice

If the insured passenger carrying vehicle suffers a total loss or constructive loss or is stolen, the policyholder will be compensated under this return to invoice cover. The compensation can be in the form of payment for a new vehicle at the prevailing ex-showroom price. However, exactly same make, model, variant is discontinued Company’s Liability will be limited to the difference between the last available ex-showroom price and claim payable under OD section of the Base Policy.

key and lock replacement icon

Key and Lock Replacement

There are instances when the vehicle’s lockset needs to be replaced or the keys are misplaced and lost. In such scenarios, this key and lock replacement cover helps the policyholder get compensated for the cost incurred to get the vehicle’s locks and keys replaced, installing a new lockset etc., in the insured vehicle. However, this add-on is available only for passenger carrying vehicles.

Debris Removal Expenses

Under this add-on cover, you are compensated for the expenses incurred by you towards cleaning up, removing debris, wreckage, or transhipment of goods from the insured goods carrying commercial vehicle to another vehicle, in case the insured vehicle suffers accidental damage or loss. The maximum amount is payable up to the Sum Insured opted by you.

Additional Coverages or Endorsements Available

Sometimes, just standard coverage for vehicles isn’t enough to cover for all circumstances. That’s why Digit offers optional covers too, which you can opt for as per your needs to extend your commercial vehicle’s coverage, including: 

PA cover icon

Personal Accident Cover

If you don’t already have a PA cover, you can include it within your commercial insurance policy plan as having a personal accident cover is mandatory by law. This provides coverage for bodily injury or death of the owner-driver in case of an unfortunate accident.

Unnamed PA Cover

Unnamed PA Cover

We hope this never happens, but if something happens to the passenger in the vehicle in an unforeseen accident, this cover is a fall back to cover for the same. 

Legal Liability icon

Legal Liability

This cover has you protected against any legal liability that arises against you due to an injury caused to your employees or someone who works for you.

IMT 23

IMT 23

This cover helps cover for losses or damage to lamps, tyres, tubes, mudguards, bonnet, side part bumpers, headlights and paintwork in all cases, even if the vehicle is partially damaged.

Electrical Accessories icon

Electrical Accessories

This cover is for those who have fitted any electrical accessory in their vehicle, which is not a part of the manufacturer’s model, this will cover those accessories.

Non-Electrical Accessories icon

Non-Electrical Accessories

If you’ve fitted any non-electrical accessory in your vehicle which is not a part of the manufacturer’s model, this cover helps cover for those accessories during damages and losses.

Special Exclusions & Compulsory Deductibles icon

Special Exclusions & Compulsory Deductibles

Upon every loss, there will be a certain amount you must pay as your share of the loss, called the compulsory deductible. This will also in turn help reduce your premium. This will also cover the loss or damage to lamps, tyres, tubes, mudguards, bonnet, side part bumpers, headlights and paintwork if your vehicle is completely damaged.

Complimentory Wellness Benefits for Digit Commercial Vehicle Insurance Customers

With your Digit Commercial Vehicle Insurance, you also get exclusive access to a wide range of wellness perks, making taking care of yourself easier and more affordable:

Unlimited 24×7 Teleconsultations

Unlimited 24×7 Teleconsultations with General Physicians

Get expert medical advice anytime, anywhere.

Mental Health Consultation & Services

Mental Health Consultation & Services

Consult the best and most trusted therapists at affordable rates, with up to 50% off

Diagnostic Tests & Health Check-Ups

Diagnostic Tests & Health Check-Ups

Stay ahead of health concerns with affordable screenings and lab tests.

Specialist Teleconsultations

Specialist Teleconsultations

Speak to top specialists in Mental Health, Women’s Health, Diet & Nutrition, and more, at flat 50%!

Women's Health Care Programs

Women's Health Care Programs

Pregnancy Care Programs, access to Mum Support Group, PCOS/PCOD Care Programs, Maternity Support and much more!

Physiotherapy Sessions

Physiotherapy Sessions

Stress and Pain relief covered with exclusive discounts on Physiotherapy consultation and session bookings.

Dental Consultation Offers

Dental Consultation Offers

Avail unlimited, free dental consultations and exclusive discounts on dental treatments.

Sexual Wellness

Sexual Wellness

Get flat 15% discount on Sexual Wellness Programs! 

Chronic Care Support Programs

Chronic Care Support Programs

Personalized assistance for long-term health conditions.

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Why is It Important to Buy/Renew Commercial Vehicle Insurance?

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Why is It Important to Buy/Renew Commercial Vehicle Insurance?

Renewing or purchasing commercial vehicle insurance isn’t just a formality—it’s a necessity. Here are few reasons why you must buy/renew commercial vehicle insurance. 

Legal Compliance: Under the Motor Vehicle Act, every vehicle, whether personal or commercial, must have at least third-party liability insurance.

Protection for Your Own Vehicle: Opting for a comprehensive package policy ensures coverage for your own vehicle against accidents, collisions, natural calamities, and other unforeseen events.

Safeguard Business Assets: If your business is asset-heavy due to vehicle usage, a comprehensive policy helps protect both the driver and the business from financial setbacks.

Minimise Risk Exposure: Businesses face many risks—commercial vehicle insurance helps you stay protected from at least one of them.

Why Should I Buy Commercial Vehicle Insurance for my Business?

business improvement

Why Should I Buy Commercial Vehicle Insurance for my Business?

Whether you’re using a vehicle as part of your primary business or not, it’s important to safeguard all vehicles being used for commercial purposes.   

While a liability only policy is already a mandate by law, having a standard package policy in place ensures your vehicle and owner-driver are also financially protected in the case of any unforeseen circumstances such as natural calamities, fire, theft and accidents.

If your business is asset heavy due to the vehicles used, you must have a standard package policy in place. This not only protects the owner-driver but also financially protects your business from any possible losses.  

After all, businesses are full of risks. A commercial vehicle insurance will at least protect you from one of them.

How to Choose the Right Commercial Vehicle Insurance Online?

choose-the-right-commercial-vehicle-insurance

How to Choose the Right Commercial Vehicle Insurance Online?

With a wide range of options available, selecting the right commercial vehicle insurance requires careful consideration. The ideal policy should be easy to understand, reasonably priced, offer complete protection, and most importantly—ensure fast claim settlement.

Ensure Accurate Insured Declared Value (IDV): IDV represents your vehicle’s current market value after depreciation. It directly affects your premium and the maximum claim amount. Make sure it’s correctly stated to avoid being underinsured or overpaying.

Evaluate Service Benefits: Look for insurers offering 24x7 customer support and a wide network of cashless garages. These services are crucial during emergencies and can significantly ease the claim process.

Review Available Add-Ons: Add-ons like roadside assistance, zero depreciation, and legal liability can enhance your coverage and provide better protection tailored to your business needs.

Check Claim Settlement Efficiency: Choose an insurer known for quick and hassle-free claim processing. Fast claim settlement is the most critical aspect of any insurance policy.

Assess Overall Value: Consider the balance between premium cost, service quality, claim reliability, and add-ons. The right policy should offer comprehensive coverage at the best possible value.

How to Buy/Renew Commercial Vehicle Insurance Policy with Digit?

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Enter Vehicle Details

On the Digit App or website, enter the vehicle registration number and select the policy status.

Choose a Plan

Select the type of vehicle insurance plan and choose desired add-ons.

Enter Personal Details

Enter your personal, nominee and vehicle details, and move to the next step.

Make Payment

Complete the payment and mandatory KYC verification process.

That's It!

You’ll receive the policy document via email, SMS and WhatsApp. Also, you can access it 24X7 on the Digit App.

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Login

Login to Digit App or website and go to the ‘My Policy’ section.

Select Policy

Select the policy pending for renewal and click on ‘Renew Policy.’

Choose a Plan

Next, select the add-ons and tenure and confirm the details, and move to the next step.

Make Payment

Complete the payment and mandatory KYC verification process.

That's It!

You’ll receive the policy document via email, SMS and WhatsApp. Also, you can access it 24X7 on the Digit App.

Documents Required to Buy Commercial Vehicle Insurance Online

To buy Digit commercial vehicle insurance online, a load of paperwork is not required. Furnish only the following documents to buy a new two-wheeler insurance policy within minutes:

Registration Certificate

Previous Year Insurance Policy

Documents for KYC Verification

How to Compare Commercial Vehicle Insurance Quotes Online?

How to Compare Commercial Vehicle Insurance Quotes Online?

While it may be tempting to choose the cheapest commercial vehicle insurance available, it's important to look beyond just the price. Vehicles used for commercial purposes are often exposed to higher risks, so comparing quotes carefully ensures your vehicle and business are well-protected.

Here are key factors to consider when comparing commercial vehicle insurance quotes online:

1. Service Benefits: Great services truly matter in times of trouble. Evaluate the service offerings of each insurance provider before making a decision.

For example, Digit offers 24x7 customer care support and cashless service at over 1400 garages, among other benefits. These features can make a significant difference when you need assistance urgently.

2. Quick Claim Settlement: The core purpose of insurance is to ensure your claims are settled quickly and efficiently. Choose an insurance company that guarantees fast claim settlements.

Digit, for instance, follows a zero-hardcopy policy, meaning only soft copies are required. The entire process is paperless, quick, and hassle-free—saving you time and effort during stressful situations.

3. Check Your Insured Declared Value (IDV): Many online insurance quotes may show a low IDV (Insured Declared Value), which is the manufacturer’s selling price of your commercial vehicle after depreciation.

While a lower IDV might reduce your premium, it also means a lower payout during claims.

The last thing you want during a theft or major damage is to discover that your IDV was inaccurately set.

Digit allows you to set your own IDV while purchasing your commercial vehicle insurance online, ensuring you get the right coverage and claim amount.

4. Best Value for Your Business: Finally, choose a policy that offers a fair combination of all essential elements—right premium, reliable services, fast claims, and useful add-ons.

The best commercial vehicle insurance is one that conveniently covers everything your business might need, at the best possible value.

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Factors to Consider for Commercial Vehicle Insurance Premium Calculation

factors to consider for commercial vehicle insurance

Factors to Consider for Commercial Vehicle Insurance Premium Calculation

The Following are the factors that could affect your commercial vehicle insurance premium:

1. Model, Engine & Make of the Vehicle: Of course, the amount of risk your vehicle faces will largely depend on what kind of vehicle it is in the first place!

A commercial vehicle insurance for a regular cab will be a lot lesser than that of a goods carrying truck or school bus, simply because of the size and type of vehicle. Additionally, factors such as the year of manufacturing, vehicle condition, etc., will also influence your premium.

2. Location: Your vehicle’s insurance premium may differ based on where your commercial vehicle is registered and going to be used.

This is because each location possesses a different level of risk, i.e. a vehicle being used in a metro city like Mumbai, Bangalore, Hyderabad or Delhi would be higher than that of non-metro cities. 

3. No-Claim Bonus: If you’ve already had a commercial vehicle insurance before and are currently looking to renew your policy or get a new insurer- then in this case your NCB (No Claim Bonus) will also be considered, and your premium will be at a discounted rate!

A No-Claim Bonus means your commercial vehicle hasn’t had a single claim in the previous year.

4. Types of Insurance Plan: Under commercial vehicle insurance, there are primarily two kinds of insurances available. Therefore, your insurance premium will also depend on the kind of plan you choose.

While the compulsory, liability only plan comes with a lesser premium- it only covers third-party damages or losses caused to a third-party and personal accident of the owner (if he/she is traveling in the insured vehicle);whereas a standard package policy may be higher in premium but, would also cover damages and losses to our own commercial vehicle and the driver respectively.

5. Purpose of the Commercial Vehicle: Every commercial vehicle is used for different purposes. While some are used to transport passengers, some are used to transport goods or even used to construct buildings. Therefore, your insurance premium will also take into consideration the purpose of your vehicle.

Typically, regular auto rickshaw insurance would be cheaper than of a goods carrying truck not only cause of the difference in size, but also cause a truck insurance will also cover for the value and type of goods being regularly transported

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Rate of Depreciation for Commercial Vehicles

The price of premium for your commercial vehicle insurance policy depends upon the Insured's Declared Value (IDV) of the vehicle. This IDV is adjusted for depreciation value of your vehicle as per the below table.

This age-wise depreciation is applicable for only Total Loss/Constructive Total Loss (TL/CTL) claims.

Vehicle Age Depreciation Rate
Not Exceeding 6 months 5%
Exceeding 6 months but not exceeding 1 year 15%
Exceeding 1 year but not exceeding 2 years 20%
Exceeding 2 years but not exceeding 3 years 30%
Exceeding 3 years but not exceeding 4 years 40%
Exceeding 4 years but not exceeding 5 years 50%

How to Download Your Commercial Vehicle Insurance Policy on Digit App?

To download your renewed or already active Commercial Vehicle insurance policy with Digit, follow the given steps:

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Login to Your Acount

Visit the Digit website or app and click on ‘Login’ at the top-right corner. Enter your registered mobile number and verify with OTP.

Visit ‘Active Policies’

Once logged in, navigate to the Active/My Policies section. Here, you can check the policy number, end date & start date.

Download the Policy

Done! You can save, share, print or email the policy for future reference anytime, anywhere.

How to File Claim & Track Real-time Status through Digit App?

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Login

Open the Digit App and go to the "File Motor Claim" option. Login and you'll be directed to the "File Motor Claim" page. Click on the policy card to start claim filing.

Provide Details

Fill in all the details related to the accident and damage to the commercial vehicle.

Enter Personal Details

Update your personal details and that's it, your claim is successfully filed, and you will receive the next steps on your email & WhatsApp.

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Login

Open the Digit App and go to the ‘Check Motor Claim Status’ option. Here you can see the complete list of claims filed on your phone number.

Select Claim

Select the claim you want to check the status of. You can see the details of the claim, the current status, timeline, detailed summary, and repairer details too.

What are the Documents Required to File a Claim with Digit?

Here is the list of documents you will need to file a claim for commercial vehicle insurance. Remember that these documents may vary depending on the type of claim.

Registration Certificate

Driving license

Aadhaar card

Fitness certificate of the vehicle

Copy of FIR

Load challan

Duly filled claim form

Tax paid receipt

Commercial Vehicle Insurance Policy

How to Avoid Claim Rejections?

How to Avoid Claim Rejections?

To ensure your commercial insurance claims are not denied, it’s important to follow a few key guidelines. These steps help maintain the validity of your policy and ensure smooth claim processing:

1. Carry a Valid Commercial Driving License: Always drive your insured commercial vehicle with a valid commercial driving license. If you're involved in an accident without one, your claim will be rejected.

2. Keep Your Vehicle Documents Updated: Ensure your vehicle’s registration certificate (RC) and other essential documents are valid and not expired. Incomplete or outdated documentation can lead to claim denial.

3. Maintain a Valid Pollution Under Control Certificate (PUCC): At the time of renewing your commercial vehicle insurance, make sure your PUCC is active and valid. This certificate is mandatory and its absence can affect your claim eligibility.

69% Motor Repair Work Approvals Done within 12 Hours

69% Motor Repair Work Approvals Done within 12 Hours

In H2 FY25, our average vehicle repair approval time was 15 hours and 36 minutes, with 69% of approvals completed within 12 hours. Only 7.47% of cases experienced longer wait times, typically due to complex assessments or the need for additional documentation, highlighting our commitment to minimising delays and maximising efficiency.

Rest assured, we carefully monitor every step to ensure your vehicle is back on the road as swiftly as possible!

How is AI making Digit’s Motor Insurance Claim Process Faster & Smarter

claims phone screen

How is AI making Digit’s Motor Insurance Claim Process Faster & Smarter

At Digit, we believe filing a motor insurance claim should be simple, not stressful. That’s why we’ve built intelligent automation into every step of the process—so you can get back on the road, faster.

  • AI That Sees What You See: When you upload a video of the damage through our app, our AI doesn’t just watch—it analyses. Using advanced image recognition, it assesses the extent of the damage, classifies it, and helps determine the next steps. This means quicker evaluations, fewer delays, and a smoother experience for you.
  • Automated Document Processing: From inspection reports to claim forms, our AI systems automatically sort and process your documents. This reduces manual effort, minimises errors, and speeds up approvals. And with a human-in-the-loop approach, we ensure every claim is handled with both precision and empathy.
  • Automation That Works Behind the Scenes: Our systems also fetch claim details directly from partner platforms, eliminating the need for repetitive data entry. Whether it’s Bulk Policy Issuance or real-time claim registration, automation helps us move faster—so you don’t have to wait.

Interesting Claim Stories & Insights from Digit Customers

Dogs Cause ₹1.5 Lakh in Auto Rickshaw Damages in Panvel

In Panvel, owning an auto rickshaw comes with its own set of challenges, but it’s not potholes or traffic that cause the most trouble. It’s dogs. Yes, you read that right. This year, encounters with canines have resulted in repair claims surpassing ₹1.5 lakh, illustrating that sometimes the most significant dangers on the road come with four legs and a wagging tail.
jcb flipped

₹4 lakh claim after Cow topples JCB in Raigad

In Raigad, a JCB operator had a day they’ll never forget. A cow darted across the road, and in the blink of an eye, the machine flipped—yes, flipped. The result? A claim of over ₹4 lakh. It’s not every day you see a JCB somersault, but when the unexpected happens, the right insurance doesn’t hesitate. We step in, cover the damage, and keep the work going.

Key Facts About Commercial Vehicle Insurance

things to know before buying a commercial vehicle insurance

Key Facts About Commercial Vehicle Insurance

What is IDV?: The Insured Declared Value is the maximum amount your insurance provider can pay out in case your car is stolen or damaged beyond repair. This value is determined by the manufacturer’s selling price of your vehicle and its depreciation calculated.

What is NCB (No Claim Bonus)?: A no claim bonus is a discount on premium given to the policyholder for having a claim free policy term. A no claims bonus ranges from a discount of 20-50% and is something you earn at the end of your policy period by maintaining a record of having no accidents caused by your commercial vehicle.

What are Deductibles?:Deductibles are the amount the policy holder is required to pay out during a claim. There are generally two kinds of deductibles; one that is compulsory and the other, the voluntary claim- that you can opt and choose according to how much your business can bear per claim.

The higher your voluntary claim, the lower your premium is. However, while choosing a voluntary deductible amount- make sure it is an amount you’ll be able to afford in case a claim arises.

What is a Cashless Claim?: If you opt to get your commercial vehicle repaired with a Digit Authorized Repair Center, we will make the payment for the approved claim amount, directly to the Repair Center. This is a Cashless Claim.

Please note, if there are any deductibles, like a Compulsory Excess/ Deductible, any repair charges for which your insurance doesn’t cover you or any depreciation costs, that is to be paid by the insured’s own pocket.

What Do You Mean by a Third-Party Liability?:  A Third-Party Liability is when your commercial vehicle damages a third-party property, person or vehicle. In this case, your insurance policy (Liability only policy/Standard Package Policy) is liable to financially cover for the losses incurred towards it.

How is Commercial Vehicle Insurance Different from a Regular Car Insurance?: A commercial vehicle is essentially prone to a lot more risk than regular car insurance. Take for instance a goods carrying truck. In case of an accident or a natural calamity, a truck would bear a lot more risk due to its size and the value of goods being carried on the truck.

Similarly, taxis and buses would bear a lot more risk, as they carry several different passengers daily and would be liable for the same.

To simply put it, regular car insurance is primarily designed for cars owned and used by you and your family. However, commercial vehicle insurance is specifically designed for those who use vehicles as a vital part of their business.

The risks and situations that could arise for the two are different and policies are therefore customized for each of them accordingly.

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FAQs about Commercial Vehicle Insurance in India