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How to Track Digit Health Insurance Claim Status on Digit App?
Tracking the status of your health insurance claim is now easier than ever with Digit’s app. Whether you're waiting for a cashless approval or checking the progress of a reimbursement, the Digit app puts real-time updates right at your fingertips.
With just a few taps, you can view the current status, understand any pending actions, and receive timely notifications. Here’s a step-by-step guide on how you can check health claim status on the Digit app.
Steps to Track a Health Claim Status on the Digit App
Follow the steps given below to check your health insurance claim status:
Step 1: Access the Claim Section
Navigate to health insurance claim status on the Digit app, where you can access all your claims associated with your active policies.
Step 2: Select the Claim
From the list of all your previously filed health claims, select the particular claim you want to track to get its detailed status.
Step 3: Get Complete Claim Status
You will receive a detailed view of the claim, including the status, timeline, claim documents, bills, hospitalisation details and payment information.
Note: If your claim status indicates “Action Pending,” please submit the required documents or additional information as requested to ensure timely processing of your claim.
Steps to Track Health Insurance Claim Using Claim Details
In certain cases, you may not be able to view your submitted health insurance claim directly within the claims section on the Digit app. Hence, Digit provides an alternative to manually tracking your claim status by entering specific policy and claim details. Follow the steps below:
Step 1: Access the Health Claim Section
Navigate to the Health Claim Status page to track the progress of your health insurance claim by entering the required information.
Step 2: Enter Claim Details
Enter a few key details, such as your policy/claim number, the insured person's name, their date of birth, and the date of hospital admission.
Step 3: That’s it! View Your Claim Status
Once submitted, you can view the complete claim information, including claim status, timeline, hospitalisation details, payment details, and bills.
What Type of Health Claim Status Can Be Tracked on the Digit App?
You can easily track the status of your health insurance claims directly on the Digit app. The app provides real-time updates on various claim types, ensuring complete transparency from submission to settlement. You can check the progress of:
- Cashless Claim Status
- Reimbursement Claim Status
- Pre and Post-Hospitalisation Claim Status
- Annual Health Check-up Claim Status
- OPD Claim Status
Overview of Details Provided in the Claim Status Section
The Claim Status section provides a comprehensive summary of your health insurance claim. It allows you to view key details, including approval timeline, any pending actions or documents, payment updates, and hospitalisation details. Here are the details you can access:
- Policy Details: It provides essential policy information such as your policy number, claim number, date of initiation, etc.
- Claim Timeline: This section shows a clear, step-by-step tracker of your claim’s journey, from submission to settlement.
- Claim Document Section: All claim-related documents such as Information Pending (IR), Approval, Settlement, or Decline letter, are available here for easy access.
- Billing Details: This section provides a category-wise breakdown of expenses and bills.
- Hospital Details: It has complete hospital-related details such as the hospital’s name, address, admission and discharge dates.
- Payment Details: Once your claim is settled, this section displays the payment details.
Why is the Claim Not Visible on the App?
Sometimes, a health insurance claim may not appear on the Digit app or may face a delay in processing. This might be due to:
- Incorrect Login Credentials: Make sure you are logged in using the mobile number or email ID registered with your policy.
- Group Policy Access Issues: For corporate or group health insurance policies, use your corporate email ID or mobile number linked to your policy.
- Unlinked Policy: If your policy is not visible, try linking it manually through the available option in your account.
- Third-Party Administrator (TPA) Handling: If your policy is managed by a TPA (Medi Assist, Vidal, FHPL, or MD India), you may need to check the claim status directly on the respective TPA’s portal.
- Technical Glitch: System updates, internet issues or server issues may temporarily affect the visibility of recent claims.
Customer Support for Health Insurance Claims
Senior Citizen Helpline
Cashless Helpline for Health Customers
Health Reimbursement Claims Helpline
For other Queries & Claims
Escalate your Grievance
Grievance
Redressal Procedure
(Click on the above link for Grievance
Redressal Procedure)
Digit’s Health Insurance Claim Numbers for FY 2024-25
75% of Cashless Health Claims Approved Within 30 Minutes at Digit
In the second half of FY 2024-25, the average time taken by Digit for pre-authorisation of cashless health claims was just 26.93 minutes. Even 75% of requests were approved within 30 minutes, making the process almost instant.
A small percentage (around 3.3%) took longer than an hour, mainly because hospitals or customers require additional details.
65% of Cashless Discharge Approvals Completed Within 60 Minutes
In the second half of FY 2024-25, Digit kept hospital discharge stress-free with quick approvals. The average time for cashless discharge approval was 58.95 minutes, and 65% of requests were cleared within an hour so that the patients could leave without unnecessary delays.
Only a small fraction (around 1.3%) took more than three hours, usually because extra details or clarifications were needed.
Nearly 70% of Reimbursement Claims Settled Within 2 Days
Not all hospitals offer cashless facilities, and that’s where reimbursement claims help. In FY 2024-25, once documents were submitted, Digit processed reimbursement claims in an average of 2.43 days.
Additionally, approximately 70% of claims were settled within two days, giving quick financial relief to customers who paid upfront. A small portion (around 4.5%) took more than a week, usually because of missing paperwork or additional clarifications.
Tracking your health claim status on the Digit App is simple, easy and quick. With real-time updates, clear timelines, and easy access to documents, you can stay informed at every step.
Whether your claim is under review, approved, or settled, the app ensures complete visibility, so you can focus on your recovery while Digit takes care of the rest.
FAQs About Tracking a Health Insurance Claim on the Digit App
Do I need to log in to check my claim status?
Yes, you must log in using your registered mobile number/email ID to access your claim details on the Digit App.
Can I track both cashless and reimbursement claims on the app?
Yes, the Digit App allows you to track both cashless and reimbursement health insurance claims with real-time updates on each step.
What does the claim status “Under Review” mean?
The claim status ‘under review’ means that your claim is currently being reviewed by the Digit claims team and verification is in progress.
What does “Claim Closed” mean?
Claim Closed means the claim process has been completed. It is either settled or rejected and no further action is pending.
What does an IR Pending Letter mean?
An IR Pending Letter indicates that the investigation of your health insurance claim is still in progress. This letter is issued by Digit to inform you that additional verification or documentation is required before the claim can be processed further.
How will I know when my claim is approved?
You’ll receive an in-app notification and email once your claim is approved. You can also check it on the Digit App on your health insurance claim status as “Approved” or “Settled”.
Can I view claim-related documents on the app?
Yes, you can view and download all key claim documents, such as Information Pending Letters, Approval Letters, Settlement Letters, or Decline Letters, right from the app.
What does “Claim Settled” mean?
This means Digit has completed the claim process, and the approved amount has been paid to the hospital (for cashless claims) or credited to your bank account (for reimbursement claims).
How long does it take to settle a health insurance claim?
At Digit, most cashless claim pre-approvals are completed within 2 hours on the same day after verification and the reimbursement claims take up to 3 working days for settlement after you have submitted all your documents.
Can I track multiple claims under the same policy?
Yes, you can view and track all active and past claims under the same health insurance policy on the Digit app “Health Claim Status” section.
What should I do if my claim is declined?
If your claim is declined, check the Decline Letter in the app for the reason. You can contact Digit Support or raise a reconsideration request if you believe there’s an error.
How can I upload missing or additional documents?
In case documents are pending, the app will notify you. You can use the “Upload Documents” option available within your claim details section.
Can I see when each claim stage was completed?
Yes, the claim timeline section in the app shows exact timestamps for each stage, from claim registration to approval and settlement.
What if I can’t find my claim on the app?
If you can't find your claim on the app, ensure that you’re logged in with the same number or email ID used for your policy. If it still doesn’t appear, you can contact Digit at 7709996079 for a cashless health claim and 18002584242 for reimbursement health claim assistance.