Grievance Redressal Procedure
Level 1
If you have any service concerns, please reach out to our Customer Happiness team through any of the following options:
If you are not satisfied with the resolution you received, you may approach Level 2 of the Escalation Matrix.
Level 2
Level 3
We will review your complaint and get back to you within 24 hours. Rest assured, we care about your concerns and are here to resolve all your issues.
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For details about the regional GRO for your city, Click here
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To read Digit Grievance Redressal Policy – Click here
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To read Digit Protection of Policyholder Interest Policy – Click here
Issue still not resolved?
Contact an Insurance Ombudsman – Click here