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Track Your Digit Motor Claim
Easily check the status and follow every update of your motor claim through the Digit app.
How to Track Digit Claim Status
Easily check updates and monitor your motor insurance claim progress through the Digit app.
Access the Claim Status Section
Go to the Claim Status section in the Digit app. Here, you’ll find all motor insurance claims filed under your registered mobile number. Each claim entry shows:
- Policy Number
- Claim Number
- Vehicle Details
- Date of Filing
- Type of Incident
- Current Status: Open, Under Review, or Closed
View Your Claim Dashboard
Select any listed claim to open its detailed dashboard.
Inside the dashboard, you will see:
- Surveyor Details: Name & phone number for queries
- Garage Details: Address, contact information
- Timeline: A visual progress bar showing each stage from filing to delivery
- Claim Letter Download: Instantly download your approval or rejection letter
Review Detailed Claim Information
The dashboard also provides a full breakdown of your claim:
- Incident Summary: Reported damage details
- Submitted Documents: RC, DL, FIR, etc.
- Pending Actions: Any missing documents or steps
- Financial Breakdown: Approved amount, deductions, final payout
- Workshop Info: Contact details for repair updates
Why Filing a Claim with Digit is Simpler?
- 100% paperless process managed through your smartphone
- Self-survey option for quick damage assessment
- AI-enabled damage detection for faster pre-inspections
- 10,000+ cashless garages across India
- Doorstep pickup and drop-off for repairs
- 96.3% claim settlement rate in motor, 98.7% in personal accident
- Real-time claim tracking through the Digit app
67% Car Repair Work Approvals Done within 12 Hours
In H2 FY 2024-25, our average car repair approval time was 14 hours and 46 minutes, with 67% of approvals completed within 12 hours. Only a few cases experienced longer wait times, typically due to complex assessments or the need for additional documentation, highlighting our commitment to minimising delays and maximising efficiency.
Rest assured, we carefully monitor every step to ensure your car is back on the road as swiftly as possible!
What If The Claim Is Denied?
If your claim is rejected, the dashboard clearly shows specific reasons, such as:
- Policy Exclusion
- Incomplete Documentation
- Non-Accidental Damage
- Delayed Reporting
You can download the rejection letter and contact your surveyor for clarification.
Digit Settled 9.16 Lakh Claims with 99.9950% Accuracy in FY 2024-25
The below data is for all the products as given in the table below.
Settled 9.16 Lakh Claims Settled
That’s how many times we showed up for our customers in FY 2024–25. Behind each of those numbers is a mishap, and we were right there, making sure things got sorted quickly.
Out of these, nearly ₹6.52 lakh were motor insurance claims alone—proof that we’re there when it matters most, whether it’s something trivial or serious.
₹4,622 Crore Paid in Claims
From minor hiccups to major emergencies, we made sure our customers didn’t have to carry the financial burden alone. Quick settlements, zero confusion, and real peace of mind.
Of this, ₹2,199 crore was paid out under motor insurance, covering everything from accidents to unexpected situations like rat damage.
99.9950% Claims Accuracy
Out of 9.16 lakh claims in FY 2024–25, only 256 were escalated to the Hon’ble Ombudsman^. Out of which only 46# were escalated and ruled in favour of the customer. This significantly proves the claim's accuracy rate of 99.9950%.
For Motor Claims, out of 256 escalated claims for Digit, just 124 were motor-related. By year-end, 104 motor claims were closed, with 28 resolved through mediation. Only 26 health claim decisions went in favour of customers.