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What is the Role of TPA in Health Insurance & How it Works?
Have you ever heard phrases like “Ask the TPA,” “Get consulted with the TPA,” or “TPA will handle your claim process”? 🤔
If so, you were left wondering, what exactly is a TPA? Who are they, and what role do they play in health insurance? Well, TPA full form stands for Third Party Administrator. It is a pivotal entity that simplifies your health insurance journey by acting as a bridge between you, your insurer, and your hospital.
As you have an insurance company to buy health insurance coverage, the same way, we have a TPA in insurance to fix problems related to health insurance claims. Let’s dive deeper to understand how TPAs make health insurance hassle-free and efficient.
Table of Contents
What is TPA in Insurance?
A Third Party Administrator (TPA) is an individual or group that assists in handling claims made under a health insurance policy. They are independent third parties who might help the insurance company settle claims by acting on its behalf. Simply, TPAs serve as a mid-man between the policyholder and the insurance provider.
Over the years, the number of insurers, health policies sold, types of health products and buyers increased in considerable proportion. Ultimately, it got difficult to keep track of work which did not result in quality services. Hence, IRDAI came up with the Third Party Administrators. Since then, a TPA has been held responsible for the following:
- High quality, consistent services.
- Processing voluminous health insurance claims.
What is the Role of TPA in Health Insurance?
Why Do We Need TPA in Insurance?
A Third Party Administrator will take care of the hospital bills and other expenses. While you are distressed by the illness of a family member or friend, you can just take care of them. The rest will be handled by the TPA.
Every insurance company appoints a TPA for your service. You do not have to pay the administrator directly. A TPA can either approve of a cashless claim settlement or reimburse it later.
For an insured, the connection will always be between them and the insurer only. To summarise, we can put it across that TPA is needed to:
- Share immense knowledge of healthcare services.
- Improvise the quality of services.
- Manage and Investigate the claims.
- Observe the Cashless and Reimbursement TAT.
How Does TPA in Health Insurance Help Policyholders?
A TPA acts as a support bridge between policyholders, insurers, and healthcare providers. But how they are beneficial for the policyholders, let’s know:
- They make sure the insured person's hospital stay goes smoothly.
- They make it easier to pay cashless claims quickly.
- They assist in submitting the appropriate claim paperwork.
- They offer round-the-clock client service to the patients.
- The services they provide are free of charge.
- Helps in the effective processing of several health claims.
Role of TPA in Simplifying the Claim Process
How Does Third Party Administrator in Insurance Work?
There are two methods used to process and settle health insurance: Cashless Claims and Reimbursement Claims. In these two situations, claim settlement with a TPA in health insurance works as follows:
TPA Role in Reimbursement Claim:
- Step 1: If you use hospitalization services from non-network hospitals, you will be required to pay for your treatment upfront.
- Step 2: To properly substantiate the claim, you must keep all of your medical bills, receipts, prescriptions, and other pertinent records.
- Step 3: After verifying all of the supplied papers, the TPA will transfer the claim to the relevant insurance company.
- Step 4: If the TPA approves the claim, the insurance company will reimburse the full amount via bank.
TPA Role in Cashless Claim:
- Step 1: You must be admitted to one of the insurer's network hospitals to receive a cashless treatment.
- Step 2: The TPA will then get the treatment details and prices from the hospitals.
- Step 3: The TPA will confirm the policyholder's eligibility and coverage of the policy presented to the patient and let them know what is covered.
- Step 4: If everything goes according to plan, the TPA will provide the relevant hospital with pre-authorization so the policyholder can get hospitalization treatments without having to pay in advance.
- Step 5: At last, the TPA will pay the hospital directly on the insurance company's behalf.
Risks and Challenges of Using TPA Services
Third party Administrators of individual or family health insurance plans are linked to certain risk factors. As we have seen, some specific TPA agents have become fraud sources, causing policyholders and insurance companies to suffer financial losses.
Insurance firms must implement certain procedures, such as frequent audits and risk management controls on their TPAs, to stop fraudulent acts in order to mitigate such risks.
A TPA in health insurance must also fundamentally adhere to the legal requirements, keep up-to-date, correct data and provide the best possible customer service.
Whom to Contact for TPA-related Services?
When it comes to health insurance, understanding whom to reach out to for Third Party Administrator (TPA) service-related issues is crucial. TPAs help streamline the claim process and provide assistance during emergencies. However, you must know the right point of contact for a TPA:
- Most TPAs have a dedicated customer service helpdesk or helpline number for immediate assistance.
- If the TPA helpdesk doesn’t resolve your issue, contact your insurance company directly.
- For cashless claims during hospitalization, the hospital's TPA desk can provide on-ground support and guidance.
- As a last option, if neither the TPA nor the insurer resolves your issue, you can approach the IRDAI. They oversee insurance services and handle complaints related to TPAs and insurers.
IRDAI-Approved List of Third-Party Administrators for Health Insurance
This comprehensive list of health insurance Third-party Administrators was obtained from the official website of the Insurance Regulatory and Development Authority. Please take note that this information is being provided solely for informational purposes. Verification and appropriate caution are recommended.
In the complex world of health insurance, a Third Party Administrator (TPA) is your trusted partner, streamlining processes and ensuring a smooth experience.
From assisting with claims and offering cashless hospitalization to providing expert guidance on selecting the right healthcare providers, TPAs play a vital role in bridging the gap between policyholders and insurers.