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File Health Insurance Claim Online
We are here to help you on your claim process.
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Thanks for notifying the Claim information. However for STFC employee or parent policies, STFC employees must courier hard copies of claim documents directly to Bharat RE team in Chennai, at the below address
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Please ensure the checklist of the documents for Original documents :
Discharge Summary
Hospital Final Bill
All the Pharmacy and Diagnostic bills
All the test reports
Payment receipts of all the bills paid
Govt Valid ID proof (Pan Card/Driving license/Voter ID)
Bank details (NEFT/1st Page of pass book)
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Health Claim Filing & Status Tracking in Simple Steps through Digit App!
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Want to File a Health Insurance Claim?
Reimbursement Claims
Call our Helpline numbers 1800-258-4242 or Email us - healthclaims@godigit.com. For senior citizens, email us at seniors@godigit.com. We are available 24/7, even on National Holidays.
Cashless Claims
If you want to avail the Cashless Claim facility, please visit your nearby Network Hospital.
Also, refer the Excluded Hospitals here.
For any Assistance regarding your Cashless Health Claim
You can call our helpline number 7709996079, or email us at healthclaims@godigit.com
99% Claim Settlement Ratio For Digit’s Health Insurance - FY 2024-25
99% Claim Settlement Ratio For Digit’s Health Insurance - FY 2024-25
When it comes to health insurance, Digit stands out with a remarkable 99% Claims Settlement Ratio (CSR). But this isn’t just a number, it’s a reflection of our core promise: to be there when it truly matters.
Every claim represents a moment of vulnerability for someone. A sudden illness. A hospital emergency. A family under pressure. At Digit, we understand that, and that’s why we work relentlessly to ensure that genuine claims are processed quickly, transparently, and with empathy.
Digit’s Health Insurance Claim Numbers for FY 2024-25
75% of Cashless Health Claims Approved in Just 30 Minutes at Digit
At Digit, in the second half of FY25, the average turnaround time (TAT) for pre-authorisation of health insurance cashless claims was a speedy 26.93 minutes. Even better? Over 75% of requests were approved within 30 minutes, making the process feel almost instantaneous.
Of course, some requests, around 3.3% took a little longer (over 60 minutes), mainly because they needed extra info or clarification from hospitals or customers.
65% Cashless Discharge Approved in Just 60 Minutes at Digit
At Digit, in the second half of FY 2024-25, the average turnaround time (TAT) for hospital discharge approval in our health insurance was 58.95 minutes. Notably, 65% of discharge requests were completed within 60 minutes, ensuring patients aren’t left waiting once their treatment is finished.
While only 1.3% of cases extended beyond three hours, typically due to complex queries or pending clarifications.
Almost 70% of Reimbursement Claims Settled in Just 2 Days
Not every hospital is part of a cashless network, and that’s where reimbursement claims come into play. Once all documents are submitted, the average turnaround time for processing a reimbursement claim at Digit in FY 2024-25 was just 2.43 days.
Nearly 70% of claims were settled within two days, providing quick relief to policyholders who initially had to pay out of pocket. While about 4.5% of claims took over a week to settle, usually due to missing documents or follow-up queries, the process is largely smooth and customer-centric.
1.1 Lakh+ Claims Registered Quickly with Smart Health Claim Bots in FY 2024-25
At the heart of smooth insurance experiences lies something you never see!! 😁
At Digit, our Health Claims Bots and Bulk Policy Issuance are quietly reshaping the way claims get processed. These smart systems fetch real-time data directly from the partner, eliminating manual uploads, reducing errors, and speeding up approvals for claims. In FY 2025 alone, they registered over 1.1 lakh claims, cutting down processing time.
No breaks and no delays. Fewer forms and faster care! ☺️
Health Insurance Claims Made Simple with Digit
A health insurance claim is the official request and process through which you can get your healthcare and medical costs taken care of by your health insurance provider. For example; if a family member is unfortunately hospitalized due to an illness, and are covered in your health insurance plan, you will need to file for a health insurance claim to go ahead with a cashless treatment, or get a reimbursement processed for their hospitalization.
Types of Health Insurance Claims
How to make a Cashless Claim?
We believe in transparency, and so you know exactly what to expect during a health insurance claim we’ve put down the complete steps of going through a cashless claim that you can opt for at any of our 5900+ Network Hospitals.
Step 1: Please inform us least two to three days before any planned hospitalization or within 24 Hours of hospitalization in case of an emergency situation.
Step 2: Show your e-health card and ask for the pre-approval form at Mediassist help desk/insurance helpdesk at the hospital.
Step 3: Fill and sign the form and submit it at the helpdesk.
Step 4: If all is okay, you can go ahead with the treatment using the cashless facility. Make sure that the treatment is done within 15 days of approval.
How to make a Reimbursement Claim?
Step 1: You need to call us within two days of your admission date. Post our call, we’ll send you a link where you can upload the soft copies of all original documents (bills, reports, etc) and bank details of your desired bank account.
Step 2: Before uploading, you need to sign all the documents yourself. You also need to write ‘For Digit Insurance’ on them. Keep all originals handy as we may ask for them if required.
Step 3: Upload the documents within 30 days from the date of discharge or when you receive the link.
Step 4: We will keep you posted for any additional requirements.
Step 5: You will receive the payment within 30 days from the receipt of the last necessary claim document.
Documents Required for a Health Insurance Claim
Whether you go for a cashless claim or reimbursement, here’s an exhaustive list of documents you may need to upload or submit while making a health insurance claim. Don’t worry, the documents differ from claim to claim but this list has everything possible. You may need only a few or all of them based on your situation.
| List of Documents | Hospital-ization Claim | Critical Illness Claim | Daily Hospital Cash Claim |
| Duly Filled and Signed Claim form | |||
| Discharge Summary | |||
| Medical Records (Optional Documents may be asked on need basis: Indoor case papers, OT notes, PAC notes etc.) | |||
| Original Hospital Main Bill | |||
| Original Hospital Main Bill with breakup | |||
| Original Pharmacy Bills with Prescriptions (except hospital supply) and investigations done outside the Hospital) | |||
| Consultation & Investigation Papers | |||
| Digital Images/CDs of the Investigation Procedures (if required) | |||
| KYC (Photo ID Card) Bank Details with Cancelled Cheque | |||
| There are some more documents that will be needed only in specific cases, such as: | |||
| In case of pregnancy related claims- Ante-natal Record, Birth discharge Summary | |||
| In case of an accident or involvement of police- MLC/FIR Report | |||
| In case of death or disability- Post Mortem Report, Death Certificate or Disability Certificate Original Invoice/Sticker (If applicable) | |||
| Attending Physician Certificate (If applicable) |
Network Hospitals for Cashless Facility
The empanelled hospitals shown on Digit website are not updated in real time, for updated information please check the below TPA lists and the respective TPAs.
We also have arranged a direct tie-up with some hospitals. These are in addition to the hospital network we maintain with our TPAs.