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File Health Insurance Claim Online
We are here to help you on your claim process.
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Policy Number : {{healthClaimHomeCtrl.serviceResponse.policyNumber}}
Thanks for notifying the Claim information. However for STFC employee or parent policies, STFC employees must courier hard copies of claim documents directly to Bharat RE team in Chennai, at the below address
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Please ensure the checklist of the documents for Original documents :
Discharge Summary
Hospital Final Bill
All the Pharmacy and Diagnostic bills
All the test reports
Payment receipts of all the bills paid
Govt Valid ID proof (Pan Card/Driving license/Voter ID)
Bank details (NEFT/1st Page of pass book)
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Filing & Tracking a Health Insurance Claim Online at Digit
Filing a health insurance claim online has never been easier with Digit's user-friendly App. Whether you're seeking reimbursement for medical expenses or opting for a cashless claim, the app simplifies the entire process, from uploading documents to tracking claim status.
With just a few taps, policyholders can manage their claims efficiently, saving time and avoiding the hassle of paperwork.
Types of Health Insurance Claims
When it comes to using your health insurance, understanding the types of claims you can file is essential. Health insurance claims generally fall into two main categories. Let’s discuss each one of them:
- Cashless Claim - As the name suggests, a cashless claim means you don’t pay anything from your pocket if you choose to get treated at any of our network hospitals. As per your health insurance plan, your insurance provider(We) will cover your treatments. However, do keep in mind that the extent of this will depend on your plan and coverage benefits.
- Reimbursement Claim - A Reimbursement claim is one of the most common types of health insurance claims. In this case, you can get treated at any hospital, whether it is a network hospital or not, doesn’t matter. As per your health insurance plan and coverage benefits, you can apply for a reimbursement after discharge.
How to File a Cashless/Reimbursement Health Insurance Claim at Digit?
Cashless Claim
Reimbursement Claim
Check Hospital Eligibility
Check if your hospital is in Digit’s network hospitals (9000+) or in the Anywhere Cashless Hospital list (25000+ hospitals). Confirm directly with the hospital whether they accept Anywhere Cashless.
Inform Digit
Notify Digit at least 48 hours before a planned hospitalisation. For emergencies (e.g., accidents), notify within 24 hours of admission.
Submit Pre-requisite Form
Please ask your hospital to share a duly filled Claim Form, signed by the doctor with a hospital stamp, including treatment and expense details, along with diagnostic reports and the customer’s (yours) KYC and health E-card, via email to nonnetworkhospital.cashless@godigit.com.
How to Track a Health Claim Status at Digit?
Log In to the Digit App
You can log in to the Digit App with your credentials and navigate to Check Health Claim Status.
Fill in the Details
Enter all the essential details about your policy, such as policy number, name, DOB and proceed further.
Get Instant Updates
That’s it! You’ll see all the updates and details right there on your screen.
Documents Required to File a Health Insurance Claim
When filing a health insurance claim, you need to submit certain documents to ensure a smooth and hassle-free process. Below is a list of essential documents that may be required while filing a health insurance claim at Digit:
Hospitalisation Documents
×
✔ Original hospital bills & payment receipts
✔ Detailed discharge summary
✔ All diagnosis reports (lab tests, imaging, etc.)
✔ Doctor’s consultation & prescription copies
✔ Pharmacy and medicine bills
Cashless Documents
×
✔ Duly filled & signed claim form (Available at the hospital or on Digit’s website/app)
✔ Diagnosis report for confirming the need for hospitalisation
✔ Health E-card
KYC Documents
×
✔ Aadhaar Card (Identity & address proof)
✔ PAN Card (Financial verification)
✔ Photograph
✔ Bank Details (Passbook or cancelled cheque)
Want to File a Health Insurance Claim? Connect with Us!
Reimbursement Claims
Call our Helpline numbers 1800-258-4242 or Email us - healthclaims@godigit.com. For senior citizens, email us at seniors@godigit.com. We are available 24/7, even on National Holidays.
Cashless Claims
To avail of the Cashless Claim facility, please visit your nearest Network Hospital. Additionally, please refer to the list of excluded hospitals.
For any Assistance regarding your Cashless Health Claim
You can call our helpline number 7709996079 or email us at healthclaims@godigit.com
Digit’s Health Insurance Claim Numbers for FY 2024-25
75% of Cashless Health Claims Approved in Just 30 Minutes at Digit
At Digit, in the second half of FY25, the average turnaround time (TAT) for pre-authorisation of health insurance cashless claims was a speedy 26.93 minutes. Even better? Over 75% of requests were approved within 30 minutes, making the process feel almost instantaneous.
Of course, some requests, around 3.3% took a little longer (over 60 minutes), mainly because they needed extra info or clarification from hospitals or customers.
65% Cashless Discharge Approved in Just 60 Minutes at Digit
At Digit, in the second half of FY 2024-25, the average turnaround time (TAT) for hospital discharge approval in our health insurance was 58.95 minutes. Notably, 65% of discharge requests were completed within 60 minutes, ensuring patients aren’t left waiting once their treatment is finished.
While only 1.3% of cases extended beyond three hours, typically due to complex queries or pending clarifications.
Almost 70% of Reimbursement Claims Settled in Just 2 Days
Not every hospital is part of a cashless network, and that’s where reimbursement claims come into play. Once all documents are submitted, the average turnaround time for processing a reimbursement claim at Digit in FY 2024-25 was just 2.43 days.
Nearly 70% of claims were settled within two days, providing quick relief to policyholders who initially had to pay out of pocket. While about 4.5% of claims took over a week to settle, usually due to missing documents or follow-up queries, the process is largely smooth and customer-centric.
1.1 Lakh+ Claims Registered Quickly with Smart Health Claim Bots in FY 2024-25
At the heart of smooth insurance experiences lies something you never see!! 😁
At Digit, our Health Claims Bots and Bulk Policy Issuance are quietly reshaping the way claims get processed. These smart systems fetch real-time data directly from the partner, eliminating manual uploads, reducing errors, and speeding up approvals for claims. In FY 2025 alone, they registered over 1.1 lakh claims, cutting down processing time.
No breaks and no delays. Fewer forms and faster care! ☺️
Network Hospitals for Cashless Facility
The empanelled hospitals listed on the Digit website are not updated in real-time. For updated information, please check the TPA lists below and the respective TPAs.
Filing and tracking a health insurance claim online with Digit offers a seamless, transparent, and user-friendly experience. By leveraging Digit’s digital platform, policyholders can initiate claims quickly, upload necessary documents with ease, and monitor claim status in real-time, all from the comfort of their homes.
FAQs about Digit Health Insurance Claims
Do I need to send original documents to process my health insurance claim?
No, unlike traditional health insurance companies, Digit is digital-friendly; hence, all you need to do to process your health insurance claim is upload the required documents while filing the claim on the app or via the link shared with you by our representative during the claim process.
How many days do I need to submit my claim documents for reimbursement?
To process a reimbursement health insurance claim, you need to upload the required documents within 30 days of discharge. However, please note you will need to inform us within 2 days (48 hours) of admission to ensure you’re covered.
What is a TPA?
TPA refers to the Third-Party Administrator, an IRDA-approved authority that acts like a third-party between you and your insurer to take care of healthcare-related claims.
What is a planned hospitalisation?
Planned hospitalisation is when you or a family member have time to think and schedule a hospitalisation, mainly due to an illness or treatment based on your doctor’s consultation.
How many health claims can I make in one year?
You can make unlimited claims in a year, as long as the total costs are up to your sum insured.
How long does it take for a claim to be settled?
With Digit, we try to process and settle claims as soon as possible. In FY 2024 - 25, Digit approved 75% of cashless health claims in just 30 minutes and almost 70% of reimbursement claims were settled in just 2 days.
Where can I apply for a cashless claim?
Cashless claims are available at all of our 9,000+ network hospitals.
Can I file both cashless and reimbursement claims online at Digit?
Yes, the Digit App allows you to file both cashless and reimbursement claims online. For cashless claims, you need to get treated at a network hospital and inform Digit in advance (24 hours before emergency admission and 48 hours before planned treatment). For reimbursement claims, you can upload your medical bills and supporting documents directly through the app after treatment.
What should I do if my claim is stuck or delayed on the Digit app?
If your claim appears to be stuck or delayed, you can check the status in the “My Claims” section of the app. If there’s no update or if it’s taking longer than expected, it’s best to contact Digit’s customer support for cashless (7709996079) and for reimbursement (1800-258-4242).
Can I edit or update my claim details after submission at Digit?
Once a claim is submitted, you generally cannot edit the core details. However, suppose you’ve missed uploading a document or need to provide additional information, it’s best to reach out to Digit’s support team directly at 1800-258-5956.
Can I file a Digit health insurance claim online?
Yes, Digit allows claim filing online via their app or official website.
Is cashless hospitalisation available under Digit health insurance?
Yes, cashless claims are available at Digit's 9000+ network hospitals.
How do I find a network hospital for cashless treatment with Digit?
To find a network hospital for cashless treatment with Digit, you can visit their website or app and locate the Digit Network Hospital List.
How do I initiate a cashless claim with Digit Insurance?
Notify Digit 48 hours before planned hospitalisation or within 24 hours for emergency admissions. Share your health e-card at the hospital and submit a pre-authorisation form. Rest Digit will take care.
Where should I send my health insurance claim documents for Digit?
You can upload them on the Digit app or website while filing a health insurance claim.
Can I claim pre and post-hospitalisation expenses under Digit health insurance?
Yes, Digit covers pre-hospitalisation (up to 30 days) and post-hospitalisation expenses (up to 60/90 days, depending on the plan). You can file a claim for pre and post-hospitalisation on the Digit app.
Is there a claim status tracker on Digit's app?
Yes, you can claim a status tracker on Digit’s app. Visit & download the Digit insurance app, log in with your credentials, and go to the “Health Claims Tracking status”. Fill out your details and you can easily track your claim.
Can I file a health insurance claim at Digit without a physical copy of documents?
Yes, Digit supports paperless claim filing through digital document uploads. You can upload the documents while filing a claim on the Digit app.
What if my cashless claim is denied by Digit?
Even if Digit denies your cashless claim, you can still proceed with hospitalisation by paying out of pocket and then file for a reimbursement claim.