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Filing & Tracking a Health Insurance Claim Online at Digit

Types of Health Insurance Claims

How to File a Cashless/Reimbursement Health Insurance Claim at Digit?

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Check Hospital Eligibility

Check if your hospital is in Digit’s network hospitals (9000+) or in the Anywhere Cashless Hospital list (25000+ hospitals). Confirm directly with the hospital whether they accept Anywhere Cashless.

Inform Digit

Notify Digit at least 48 hours before a planned hospitalisation. For emergencies (e.g., accidents), notify within 24 hours of admission.

Submit Pre-requisite Form

Please ask your hospital to share a duly filled Claim Form, signed by the doctor with a hospital stamp, including treatment and expense details, along with diagnostic reports and the customer’s (yours) KYC and health E-card, via email to nonnetworkhospital.cashless@godigit.com.

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Get Treated & Save Everything

Visit any hospital, pay the bills upfront, and collect all the necessary documents (bills, reports, prescriptions, discharge summary, etc).

Open Digit App & File Claim

Log in to the Digit App. Navigate to the ‘File a Health Claim’ section on the app. Choose the policy, enter your details and & type of claim (reimbursement claim).

Enter Details & Upload Documents

Fill out additional details of treatment, symptoms, hospital details, etc. Scan and submit all the necessary documents in the desired format.

Register Claim & Relax

Click ‘Register Claim.’ We’ll review everything, and once approved, the amount will be reimbursed directly to your bank account.

How to Track a Health Claim Status at Digit?

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Log In to the Digit App

You can log in to the Digit App with your credentials and navigate to Check Health Claim Status.

Fill in the Details

Enter all the essential details about your policy, such as policy number, name, DOB and proceed further.

Get Instant Updates

That’s it! You’ll see all the updates and details right there on your screen.

Documents Required to File a Health Insurance Claim

When filing a health insurance claim, you need to submit certain documents to ensure a smooth and hassle-free process. Below is a list of essential documents that may be required while filing a health insurance claim at Digit:

Hospitalisation Documents

Cashless Documents

KYC Documents

Want to File a Health Insurance Claim? Connect with Us!

99% Claim Settlement Ratio For Digit’s Health Insurance - FY 2024-25

Health Claim Settlement Ratio

99% Claim Settlement Ratio For Digit’s Health Insurance - FY 2024-25

When it comes to health insurance, Digit stands out with a remarkable 99% Claims Settlement Ratio (CSR). But this isn’t just a number, it’s a reflection of our core promise: to be there when it truly matters.

Every claim represents a moment of vulnerability for someone. A sudden illness. A hospital emergency. A family under pressure. At Digit, we understand that, and that’s why we work relentlessly to ensure that genuine claims are processed quickly, transparently, and with empathy.

Digit’s Health Insurance Claim Numbers for FY 2024-25

75% of Cashless Health Claims Approved in Just 30 Minutes at Digit

75% of Cashless Health Claims Approved in Just 30 Minutes at Digit

At Digit, in the second half of FY25, the average turnaround time (TAT) for pre-authorisation of health insurance cashless claims was a speedy 26.93 minutes. Even better? Over 75% of requests were approved within 30 minutes, making the process feel almost instantaneous.

Of course, some requests, around 3.3% took a little longer (over 60 minutes), mainly because they needed extra info or clarification from hospitals or customers.

65% Cashless Discharge Approved in Just 60 Minutes at Digit

65% Cashless Discharge Approved in Just 60 Minutes at Digit

At Digit, in the second half of FY 2024-25, the average turnaround time (TAT) for hospital discharge approval in our health insurance was 58.95 minutes. Notably, 65% of discharge requests were completed within 60 minutes, ensuring patients aren’t left waiting once their treatment is finished.

While only 1.3% of cases extended beyond three hours, typically due to complex queries or pending clarifications.

Almost 70% of Reimbursement Claims Settled in Just 2 Days

Almost 70% of Reimbursement Claims Settled in Just 2 Days

Not every hospital is part of a cashless network, and that’s where reimbursement claims come into play. Once all documents are submitted, the average turnaround time for processing a reimbursement claim at Digit in FY 2024-25 was just 2.43 days.

Nearly 70% of claims were settled within two days, providing quick relief to policyholders who initially had to pay out of pocket. While about 4.5% of claims took over a week to settle, usually due to missing documents or follow-up queries, the process is largely smooth and customer-centric.

1.1 Lakh+ Claims Registered Quickly with Smart Health Claim Bots in FY 2024-25

1.1 Lakh+ Claims Registered Quickly with Smart Health Claim Bots in FY 2024-25

At the heart of smooth insurance experiences lies something you never see!! 😁

At Digit, our Health Claims Bots and Bulk Policy Issuance are quietly reshaping the way claims get processed. These smart systems fetch real-time data directly from the partner, eliminating manual uploads, reducing errors, and speeding up approvals for claims. In FY 2025 alone, they registered over 1.1 lakh claims, cutting down processing time.

No breaks and no delays. Fewer forms and faster care! ☺️

Network Hospitals for Cashless Facility

The empanelled hospitals listed on the Digit website are not updated in real-time. For updated information, please check the TPA lists below and the respective TPAs.

Name of TPA

Type of Policy

Website Link

Medi Assist Insurance TPA Private Ltd.

Group

Website

Paramount Health Services & Insurance TPA Private Ltd.

Group

Website

Family Health Plan Insurance TPD Ltd (FHPL)

Group

Website

Vidal TPA

Group

Website

MD India

Group

Website

FAQs about Digit Health Insurance Claims