Grievance Redressal Procedure
Level 1
If you have any service concerns, please reach out to our Customer Happiness team through any of the following options:
If you are not satisfied with the resolution you received, you may approach Level 2 of the Escalation Matrix.
Level 2
If you do not receive a response within 10 days or if you are not satisfied with the resolution, you may reach out to our team through any of the following options:
Level 3
If you are still not satisfied with the resolution provided and wish to pursue the grievance further, you may approach the Grievance Redressal Officer at the details mentioned below
Mr. Praveen Kumar NP
Grievance Redressal Officer
Address: Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru 560095.
We will review your complaint and get back to you within 24 hours. Rest assured, we care about your concerns and are here to resolve all your issues.
For details about the regional GRO of your city, Click here
To read Digit Grievance Redressal Policy – Click here
To read the Digit Protection of Policyholder Interest Policy – Click here
Issue still not resolved?
Contact an Insurance Ombudsman – Click here
or
To find the details of the Insurance Ombudsman for the applicable jurisdiction - Click here
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