Grievance Redressal Procedure

Level 1

If you have any service concerns, please reach out to our Customer Happiness team through any of the following options:

Email us at:

life@godigit.com

(Response in 3 days)

Call us at:

9960126126
18002962626

(Available 24/7).

Chat with our expert on:

9960126126

(All days, 10 am to 10 pm)

If you are not satisfied with the resolution you received, you may approach Level 2 of the Escalation Matrix.

Level 2

If you do not receive a response within 10 days or if you are not satisfied with the resolution, you may reach out to our team through any of the following options:

Email us at:

lifegrievance@godigit.com

Escalation

Submit your Grievance here

Level 3

We will review your complaint and get back to you within 24 hours. Rest assured, we care about your concerns and are here to resolve all your issues.

For details about the regional GRO of your city, Click here

To read Digit Grievance Redressal Policy – Click here

To read the Digit Protection of Policyholder Interest Policy – Click here

Issue still not resolved?

Contact an Insurance Ombudsman – Click here

To find the details of the Insurance Ombudsman for the applicable jurisdiction - Click here

Form to Raise a Complaint