Grievance Redressal Procedure
Service Request
If you have a Service request, reach out to our Customer Happiness team through any of the following options.
To read the Digit Protection of Policyholder Interest Policy – Click here
Raise your Grievance
If you have any service concerns or not satisfied with the resolution you received, please reach out to our Grievance team through any of the following options. Our Team will review your complaint and provide you with a resolution within 14 days.
You can also reach out to our helpline numbers 9960126126 or 18002962626 to raise complaints regarding service requests.
For details about the regional GRO of your city - Click here
To read Digit Grievance Redressal Policy - Click here
Escalation Level 1
If you are still not satisfied with the resolution provided or have not heard from us, and wish to pursue the grievance further, you may approach the Grievance Redressal Officer at the details mentioned below. We will respond to your Grievance within 48 hours.
Mr. Praveen Kumar NP
Grievance Redressal Officer
Address: Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru 560095.
In case the resolution does not meet your expectations, you may register a complaint at the Bima Bharosa Portal of the Authority.
Escalation Level 2
If your issue is still not resolved, you can also lodge online complaint through the website of Council for Insurance Ombudsmen (CIO) www.cioins.co.in
To find the details of the Insurance Ombudsman for the applicable jurisdiction - Click here
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