Making the inspection process ‘smarter’

Team Digit, 05 Jul 2018

Checking your smart phone right after waking up in the morning is your first activity in the day, isn’t it? We can see your sheepish smile of agreement. 😋

In such an era of tele-connectivity, it is only fair that our smartphones simplify our lives in times when we actually need it. Like, in the insurance space.

Imagine how simple and easy it would be if we could use our smartphones to shoot a video of our phone damage and send it to the mobile insurance company. This would eliminate the need and hassle to wait for someone to assess the phone and then give you the claim estimate.

Insurance should heal your burns, not rub on it!.

We have faced these insurance struggles every time and we wanted to change this. We wanted to make insurance simple, make claims faster and to offer a painless insurance experience. And then we thought why not engage our smartphones to help us assess our damages?

Thus, our mobile self-inspection feature helped us take a step forward (yes, we were talking about ourselves earlier 😉)

So, what is mobile self-inspection?

It is nothing but a way in which you can inspect any damage to your property using your smartphone, without having to wait for a 3rd party, in this case an authorised centre. Remember the time when your phone broke and you had to take it to the store to get the damage assessed and receive an estimate? The store made you wait for 2 hours to just check the damages, and another 2 days to get back to you with the claim estimate.

With Self-inspection, all the hassle can be eliminated.  Self-Inspection can be done using your camera on your  smartphone.  Just shoot a video and share it with the insurance company, and they will take it from there.  Yes, it is that simple!

So, you ask how is it better?

We say, because it helps in eliminating anyone else between us. 😵   You can directly tell us about your pain, show us the damages through your smart phone and we will heal your wounds with our claim estimate at the earliest, we promise! Don’t believe us? We have proof!

  • 93% of our claims are approved within 24 hours of the customer doing a video self-inspection
  • 73% of our claims get done through Video/Self-diagnostics app

 We were elated to see the stats!

Self-inspection helps to de-layer the complete inspection process and forges a seamless experience for both the customer and the insurer, making it a win-win situation. Anything that helps you in getting your claim, is a holy grail for us! After all, we love claims!

So, mobile self-inspection is a game changer in the mobile insurance space. And a big factor pulling the strings for it is, trusting customers.

We, at Digit, believe in our customers and know that our relationship is rock solid because of mutual trust. After all, honesty and faith are the basics of any fruitful relationship (sorry if we sounded like a saint 😄).

Self-inspection is a major driver in Digit’s products and processes and we would always want to keep it that way.

Simplicity is our calling!


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Team Digit

Digit is a General Insurance company on a mission to Make Insurance Simple for people. We are backed by Fairfax, one of the largest insurance companies in the world.

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