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24-12-2024
PAYAL PINAKINCHANDAN
We Made Sure a Baggage Delay Didn’t Ruin Our Customer’s Trip
Delay of Checked-In Baggage
After arriving in Portugal, the customer’s checked-in baggage was delayed for over six hours, leaving them stressed and without essentials.
How We Helped
Once the claim was raised the next day, we verified the details quickly and reimbursed ₹8,494 for the delay under our baggage cover, helping the customer get back to enjoying their trip.
Claim Details
Customer's Name
Payal Pinakinchandan
Claim ID
202401429634
Location
Portugal
Amount Settled
₹8,494
05-01-2024
Narendra Kumar Gupta
An Accident Abroad, But We Made Sure Our Customer Had a Safe Recovery
Emergency, Accidental Treatment & Evacuation (Outpatient)
While travelling in Seattle, USA, the customer slipped and fractured their wrist, requiring urgent outpatient medical care.
How We Helped
Once they shared the required documents, we settled the medical claim for over ₹12,36,859 under emergency treatment and evacuation, ensuring their recovery wasn’t delayed by financial concerns.
Claim Details
Customer's Name
Narendra Kumar Gupta
Claim ID
202400694328
Location
USA
Amount Settled
₹12,36,859
27-10-2024
Rajendrakumar Zinabhai Patel
When a Life Was Lost, We Handled the Rest with Care
Emergency Medical Treatment & Repatriation
During a family visit to New Zealand, the insured tragically passed away due to a cardiac condition, with no prior hospitalisation.
How We Helped
We reviewed the claim with utmost care and sensitivity and settled it on an exceptional basis, covering repatriation costs of ₹6,79,492 to bring the insured back home.
Claim Details
Customer's Name
Rajendrakumar Zinabhai Patel
Claim ID
202401223410
Location
New Zealand
Amount Settled
₹6,79,492
17-10-2024
Ghanshyam Dass Gupta
A Medical Emergency in Switzerland - Resolved in Record Time
Emergency Medical Treatment & Evacuation
The customer was diagnosed with Varicella Zoster and required treatment while in Switzerland. All documents were submitted weeks later.
How We Helped
After receiving complete documents on October 16, we pushed it for medical review the very next day and settled ₹73,246.72, making it one of our fastest claim approvals between April–September 2024.
Claim Details
Customer's Name
Ghanshyam Dass Gupta
Claim ID
202400928108
Location
Switzerland
Amount Settled
₹73,246.72
04-01-2025
Aditya Tomar
Our Customer’s Baggage Was Lost for Good—We Made Sure the Support Wasn’t
Total Loss of Checked-In Baggage
The customer arrived in Ho Chi Minh City, but their baggage never did. The airline officially declared it lost.
How We Helped
We processed the case under the total baggage loss cover and reimbursed ₹23,155 after accounting for airline compensation, so they could move forward with ease.
Claim Details
Customer's Name
Aditya Tomar
Claim ID
202500049922
Location
Vietnam
Amount Settled
₹23,155
18-11-2024
Anil Hariharan
When Our Customer Missed a Connection, We Made Sure They Didn’t Miss Support
Missed Connection
The customer missed a connecting flight in Frankfurt due to delays in their initial flight and had to book a costly alternative at the last moment.
How We Helped
We validated their documents, understood the urgency, and reimbursed ₹68,138 for the additional flight expenses, turning a travel disruption into a managed situation.
Claim Details
Customer's Name
Anil Hariharan
Claim Id
202401310449
Location
Frankfurt
Amount Settled
₹68,138
31-10-2024
B. K. Chandrasekhar
Our Customer’s Trip Was Abandoned, But We Stood By Them
Trip Abandonment
A natural calamity in Vietnam forced the customer to abandon their pre-planned trip, incurring extra costs on emergency flights and losing pre-booked hotel payments.
How We Helped
We reviewed the scenario and settled the claim compensating ₹53,805 under the policy for all eligible additional and non-recoverable expenses under trip abandonment, offering timely financial relief.
Claim Details
Customer's Name
B. K. Chandrasekhar
Claim ID
202401298983
Location
Vietnam
Amount Settled
₹53,805
26-11-2024
Sherke Sneha Sunil
When Riots Broke Out, We Helped Our Customer Get Back Home Safely
Emergency Trip Extension
Due to unexpected riots in Yerevan, the customer had to stay an extra day and rebook their return flight.
How We Helped
Despite the late intimation, we validated all details and reimbursed ₹32,213 for the extra day’s stay and new flight, ensuring they got home safely and without added financial burden.
Claim Details
Customer's Name
Sneha Sunil Sherke
Claim ID
202401445581
Location
Armenia
Amount Settled
₹32,213
23-11-2024
Amit Singh Rathore
We Took Care of the Damage, So Our Customer Could Enjoy the Destination
Damaged Baggage
Upon arrival at their destination in India, the customer found that their checked-in baggage was visibly damaged.
How We Helped
They reached out promptly, and we reviewed the situation and processed their claim by paying ₹3,000 quickly as per the baggage damage coverage, ensuring the disruption didn’t linger.
Claim Details
Customer's Name
Amit Singh Rathore
Claim ID
202401302860
Location
India
Amount Settled
₹3,000
13-01-2025
Miranshahj Sahibi
We Handled the Trip Cancellation, So Our Customer Could Focus on Family
Trip Cancellation
A family medical emergency forced the customer to cancel their domestic trip at the last minute, leading to loss of non-refundable flight costs.
How We Helped
We reviewed the situation with care and settled ₹11,101 for the non-refundable flight costs as per the policy, ensuring they could focus on family without financial worry.
Claim Details
Customer's Name
Miranshahj Sahibi
Claim ID
202500053653
Location
India
Amount Settled
₹11,101
A travel insurance isn’t mandatory for international travel to all countries internationally. However, it is recommended to get one as travel full of surprises and uncertainties and it not only protects you against unfortunate situations in a foreign land but, it also strengthens your visa application in many cases.
Some regions where travel insurance is mandatory includes the Schengen region, The United States of America, The United Arab of Emirates, and Russia.
Yes, you absolutely can. We’ve already settled 5,500+ international travel insurance claims, helping travellers deal with everything from missed flights to medical emergencies abroad. In total, we've paid out over ₹10 crores in travel claims so far in FY 2024–25.
And when it comes to rejections? That’s where we stand out. Our policies are written in simple language with zero hidden conditions, so you know exactly what’s covered. This clarity means fewer surprises and one of the lowest claim rejection rates you’ll find in the industry.
Need Help?
Have queries related to Digit travel insurance policy? You can refer to our Policy Wordings for detailed information or reach out to our support team via WhatsApp self-support, email or phone using the information below:
Connect with our self-serve chat bot support - 7026061234
Write to us at travelclaims@godigit.com
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Give a missed call on +91-7799022308
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