What Our Customers Have to Say About Us
4.7/5
(250K + Customer Ratings)
4.7/5
4.9/5
4.7/5
Digit’s Travel Insurance Claim Settlement Ratio is 100% for FY’25
When it came to travel insurance specifically, Digit showcased a high-efficiency Claims Settlement Ratio (CSR), with 100% of travel claims settled seamlessly and we make this simple with,
- Smartphone-enabled self-inspection process, with which you can file your claim in minutes!
- Everything digital and paperless. No need for hard copies, just upload everything on our app, and you're all set!
Key Features of Travel Insurance by Digit
Why choose International Travel Insurance by Digit?
Digit Settled 9.16 Lakh Claims with 99.9950% Accuracy in FY'25
9.16 Lakh Claims Settled
That’s how many times we showed up for our customers in FY 2024–25. Behind each of those numbers is a mishap, and we were right there, making sure things got sorted quickly.
Travel claims were no exception. In fact, we settled 5,500+ international travel claims, achieving a 100% claim settlement ratio in FY’25. Because when you're far from home, the last thing you need is your insurance letting you down.
₹4,622 Crore Paid in Claims
We don’t just talk about protection, we deliver it when it matters. From minor hiccups to major emergencies, we made sure our customers didn’t have to carry the financial burden alone. Quick settlements, zero confusion, and real peace of mind.
Of the ₹4,622 crore in total claims we paid, ₹10 crore+ went towards settling international travel insurance claims.
99.9950% Claims Accuracy
Out of 9.16 lakh claims, only 46 were escalated and ruled in favour of the customer by the Hon’ble Ombudsman^. And we don’t choose to defend those 46 cases#. We learn from them. Because our goal is clear: settle 100% of all genuine claims, fairly and fast.Ombudsman Complaints for FY'25
The below information is a summary of escalated claim cases reviewed by the Hon’ble Ombudsman in FY 2024-25.
Disclaimer: ^This data pertains to cases reported to various offices of Hon’ble Insurance Ombudsman. Customers have the option to approach Consumer forum as well; #Only includes complaints arising from claims. Company had a total of 11 complaints arising from non-claim i.e. policy related grievances (5 won, 2 settled, 1 lost and 3 outstanding). One non-claim complaint where decision went in favour of complainant is not included in numerator while calculating claims accuracy.
Some feathers on our cap!
Top Rated Internet/Product Companies (mid-sized category)
Ambition Box Employee Choice Awards 2025
Top Employer in India 2024 & 2025
Top Employer Institute, Netherlands
Best Digital Insurer - India
Insurance Asia Country Excellence Awards 2024
Technology Champion of the Year (GI)
Elets BFSI Leadership Awards 2024
General Insurance Company of the Year
Asia Insurance Industry Awards 2024
Most Innovative Insuretech Platform
Fintech Festival India Awards 2024
Part of Fortune India 500 List 2024 (Ranked 312)
FORTUNE INDIA
Digit Travel Insurance Makes It to the Headlines!
Does travel insurance cover flight delay or cancellation due to fog?
- 06 Jan 2025
- Teena Jain Kaushal
Champions Trophy 2025: Why travellers to UAE should take a travel insurance
- 21 Feb 2025
- Anshul
International Women’s Day: Why travel insurance is a must for solo women travellers
- 07 Mar 2025
- Vivek Chaturvedi, CMO Go Digit General Insurance
FAQs related to Digit International Travel Insurance
Why do you need to get a travel insurance with Digit?
A travel insurance is designed to protect you against things going wrong while you’re travelling, when you’re making an international trip or traveling within the country. So, if you suddenly need to cancel or cut short your trip for reasons beyond your control, or you face flight delays, loss of baggage, loss of passport, or you have a medical emergency, Digit’s travel insurance will help you during times of distress.
How many days prior to traveling do I need to get a travel insurance for Digit?
Travel insurance is something you should get as soon as you've booked your holiday. This is the best time, as it's possible you might have to cancel your trip after this due to unforeseen circumstances. It can also help with the visa process in some cases.
Can you go on holiday without travel insurance?
A travel insurance isn’t mandatory for international travel to all countries internationally. However, it is recommended to get one as travel full of surprises and uncertainties and it not only protects you against unfortunate situations in a foreign land but, it also strengthens your visa application in many cases.
Some regions where travel insurance is mandatory includes the Schengen region, The United States of America, The United Arab of Emirates, and Russia.
What makes Digit's travel insurance easier to understand?
At Digit, we simplify complex insurance terms through our “Digit Simplifies” section and offer bite-sized policy summaries. You’ll know exactly what’s covered and what’s not before you buy. We maintain transparency in our policy terms to guide customers with a clear understanding of the right documentation, which makes our insurance policy easier for our customers to understand.
How fast are claims processed at Digit?
We use AI-powered automation to settle claims quickly and without unnecessary paperwork. Many travel claims are settled in minutes, not days.
What kind of support can I expect while travelling abroad?
You’ll have 24/7 access to our support team, even on national holidays. Plus, you can give us a missed call from abroad at +91-7799022308, and we’ll call you back within 10 minutes. No international call charges!
How does Digit help avoid claim rejections?
We ensure you know what your policy includes, right from exclusions to documentation, upfront. Our simplified policies, transparent terms, and real-time assistance help reduce the chances of claim rejection.
What is Digit’s claim settlement ratio for international travel insurance?
Digit achieved a 100% claim settlement ratio for international travel insurance in FY 2024–25, ensuring that every eligible claim was resolved without hassle.
Can I trust Digit to actually settle my travel insurance claim?
Yes, you absolutely can. We’ve already settled 5,500+ international travel insurance claims, helping travellers deal with everything from missed flights to medical emergencies abroad. In total, we've paid out over ₹10 crores in travel claims so far in FY 2024–25.
And when it comes to rejections? That’s where we stand out. Our policies are written in simple language with zero hidden conditions, so you know exactly what’s covered. This clarity means fewer surprises and one of the lowest claim rejection rates you’ll find in the industry.
How responsive is Digit’s customer support for travel insurance queries?
At Digit, we don’t just say we’re here for you, we prove it. In FY25 alone, we handled 2.22 lakh+ live chats on WhatsApp and fulfilled 2.04 lakh+ instant policy download requests. Most importantly, 96% of customer issues were resolved in just one call, showing how committed we are to giving you quick, no-fuss support whenever you need it.