Comparing Online vs Offline Term Insurance & Which is Better?

What is Online Term Insurance?

What is Offline Term Insurance?

Differences Between Buying Online vs Offline Term Insurance

Parameter Online Term Insurance Offline Term Insurance
Privacy Details of the insurance policy are more confidential, as only the policyholder is aware of the plan details. Agents are aware of every minute detail of policy applicants as they need to fill out the form on their behalf. Thus, privacy gets compromised.
Premiums Online life insurance plans come with lower premiums for the same coverage. Offline life insurance plans often involve brokers who keep a certain percentage of the premium as a commission; therefore, the premium costs are generally higher.
Claim Settlement Ratio In online marketplaces, a policy seeker can review a particular company's claim settlement ratio and check its customers' reviews. For every vital metric, such as the claim settlement ratio, consumers need to rely on their insurer's local agent. Therefore, offline term plans offer low transparency.
Additional Riders The insurance company usually guarantees only death benefits to the policyholder. However, extra features like accident coverage, disability benefits, or critical illness coverage come at an additional cost. Term plans packed with additional riders are marketed at a single package price.
Convenience 24/7 availability, can be done from home at our own pace. Required physical visits or meetings with agents
Transparency High, as all policy details are available online. Medium, as it depends on the agent’s explanation
Assistance You have to do everything independently, from filling out the application form to verifying and submitting the documents. A designated agent representing your preferred insurance company does everything on your behalf. This person is also responsible for handling procedures related to the claim settlement process.
Post-Sale Service Limited customer support is available after you make a purchase. This can include long wait times for responses and difficulty in getting issues resolved Extensive help and guidance are provided by agents, helping customers understand their policies, coverage options, and any changes that may be needed
Time Required Quick and hassle-free Time-consuming

Benefits of Buying Online Term Plans

The following are a few advantages associated with purchasing an online term plan:

Cost-Effectiveness

Online term insurance policies are typically cheaper than their offline counterparts. Since there are no intermediary commissions or overhead expenses, insurers pass on the savings to customers through lower premiums.

Convenience

You can purchase online term insurance from the comfort of your home anytime, 24/7. The process is quick and eliminates the need for in-person office visits or completing lengthy paperwork.

Transparency

Online platforms provide all the necessary information about the policy, including features, benefits, exclusions, and terms. This ensures you can make an informed decision without relying solely on an agent’s advice.

Comparison Tools

Online platforms and aggregators allow you to compare multiple policies from different insurers side by side. This helps you choose the best plan based on coverage, premium, and other features.

Customisable Options

Online platforms often allow you to customise your policy with riders (add-ons like critical illness or accidental death cover) to suit your needs.

No Instances of Fraud

100% online transparency offered by insurance companies in terms of policy regulations eliminates fraud risks. In addition, since no agent is involved, concerned individuals can compare the terms and decide whether the plan would benefit them, then proceed accordingly.

Challenges of Online Term Insurance

Here are some common challenges associated with online term insurance:

 

  • Self-Reliance: Buying term insurance online requires you to independently research and understand the policy details. This can be overwhelming, especially for first-time buyers.
  • Limited Personal Assistance: While online platforms offer customer support, the absence of a dedicated agent may make it difficult to get personalised advice.
  • Technical Barriers: Not everyone is comfortable with online transactions or navigating websites, especially those less tech-savvy.

Benefits of Buying Offline Term Plans

Here are some benefits of buying term plans offline:

Personalised Guidance

Agents or brokers provide one-on-one guidance, explaining the policy’s features, benefits, and exclusions in detail. They can help you choose a plan that aligns with your financial goals and responsibilities. Also, they can spot the potential mistakes people make when filling out an insurance application form.

Trust and Assurance

Many people feel more comfortable dealing with a human intermediary, as it adds a layer of trust and reliability. Insurance agents can help you create an adequate budget to secure enough life insurance coverage.

Ease of Process

Agents handle the paperwork, medical tests, and other formalities, making the process less cumbersome for the policyholder.

Post-Sale Service

A dedicated agent can assist with policy renewals, claims, or any issues arising during the policy tenure.

Ready Access to Customer Support

Waiting for executives to reach out or drawing a customer care ticket can be exhaustive, especially during an emergency. Thus, many prefer to keep in touch with an agent who handles all the formalities in exchange for a professional fee.

Challenges of Offline Term Insurance

Here are some common challenges associated with offline term insurance:

 

  • Higher Premiums: Offline policies are generally more expensive due to agent commissions and additional administrative costs.
  • Lack of Transparency: Agents may sometimes withhold certain details or promote specific policies to earn higher commissions, which could lead to bias.
  • Time-Consuming: The offline process involves meeting agents, attending discussions, and completing paperwork, which can be time-consuming.

How to Buy Term Insurance Online?

Buying term life insurance online is a straightforward process. Here are the steps to guide you through it:

Step 1

Visit the insurance website and use term insurance calculator to estimate the ideal sum assured and premium based on your financial profile

Step 2

Enter your age, income, and coverage amount and compare plans based on premium, benefits, and features.

Step 3

Select a policy, customise it with riders, and proceed to payment.

Step 4

Complete any required medical tests and upload the necessary documents.

Step 5

The policy will be issued and sent to your email once approved.

How to Buy Term Insurance Offline?

Buying offline term insurance involves a few key steps. Here is a detailed guide to help you through the process:

Step 1

Contact an agent or visit the nearest branch office of the insurance company.

Step 2

Discuss your needs and financial goals with the agent.

Step 3

Review the suggested policies and select the most suitable one.

Step 4

Fill out the application form and submit the required documents.

Step 5

If applicable, undergo medical tests. The agent will handle the paperwork and issue the policy.

Which Term Plan is Better - Online or Offline?

FAQs about Online vs Offline Term Insurance

Why is buying life insurance online considered to be a hassle-free process?

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Buying a term plan online can quickly eliminate unnecessary processes that would otherwise involve lengthy paperwork and approval-seeking activities at multiple office outlets. Now that everything is monitored and controlled online, you can compare several term plans from the comfort of your own home and choose one that best meets your needs.

Which form of buying, online or offline, involves a more informed buying decision?

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People can read reviews from other policyholders while buying life insurance online. They can also see a particular company’s claim settlement ratio, various rider options, and so on, and eventually decide whether the plan aligns with the family's long-term goals. Thus, buying an online term plan is considered a more well-informed financial decision.

Why is online insurance cheaper than offline?

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When you buy insurance online, you can eliminate all the intermediary costs that would have otherwise been passed on to you. You can also compare various policies, allowing you to get the most profitable deal at low premiums.

Is term insurance better online or offline?

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Online term insurance is usually cheaper because you don't have to pay for agent commissions and other extra costs. Offline term insurance tends to be more expensive due to these added fees.

Is it safe to buy term insurance online?

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Yes, buying term insurance online is generally safe. Online purchases are secure and convenient for many people.

What are the benefits of buying term insurance online?

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Online term insurance is often more affordable due to the absence of intermediaries, offers higher flexibility, and allows easy comparison of different plans.

What are the benefits of buying term insurance offline?

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Offline term insurance offers personalised assistance from agents, who can help with documentation and the claims process.

How do I compare different term insurance plans online?

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You can use comparison websites to evaluate plans based on premium costs, sum assured, policy terms, and additional benefits.

Can I trust online term insurance plans?

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Yes, online term insurance plans are trustworthy as long as you purchase from reputable insurers and verify the authenticity of the website.

What documents are required to buy term insurance online?

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Typically, you need proof of identity, proof of address, proof of income, and medical reports. The exact requirements may vary by insurer.

How does the claim settlement process differ between online and offline?

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Online claims often require the digital submission of documents, while offline claims are typically handled by agents who assist with the process.

Can I get a refund if I cancel my online term insurance policy?

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Yes, most insurers offer a 30-day free-look period during which you can cancel the policy and receive a refund.

Is a ₹1 crore term plan available both online and offline?

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Yes, a ₹1 crore term plan is available through both channels. However, buying it online may offer better premium rates and more flexibility in comparing different insurers.

Disclaimer

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  • This is an informative article provided on 'as is' basis for awareness purpose only and not intended as a professional advice. The content of the article is derived from various open sources across the Internet. Digit Life Insurance is not promoting or recommending any aspect in the article or its correctness. Please verify the information and your requirement before taking any decisions.
  • All the figures reflected in the article are for illustrative purposes. The premium for Coverage that one buys depends on various factors including customer requirements, eligibility, age, demography, insurance provider, product, coverage amount, term and other factors
  • Tax Benefits, if applicable depend on the Tax Regime opted by the individual and the applicable tax provision. Please consult your Tax consultant before making any decision.

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