How to Register a UPI Complaint?

With the emergence of UPI, financial transactions have become smoother than ever. You can make payments in real time with the help of your unique UPI PIN and a VPA or Virtual Payment Address.

Furthermore, to make the user interface smooth and satisfactory, popular UPI applications extend 24X7 customer care support to help you file a UPI complaint hassle-free. Read along to know the steps to raise complaints on the popular UPI applications.

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What Are the Steps to Register a Complaint on Different UPI Applications?

Below are the step-by-step guides to registering a complaint regarding UPI transactions on the popular UPI application.

Steps to Register Complaint on Paytm

Follow the steps below to lodge any transaction-related complaint on Paytm.

Step 1: Visit the Paytm application.

Step 2: Locate and click on the "24X7 Help & Support" option.

Step 3: Click on the "View All Services" option and select "UPI Payments and Money Transfer".

Step 4: Talk to a 24X7 support care executive to register any transaction-related complaint.

Alternatively, you can call Paytm's 24X7 toll-free number 0120 4456 456 to resolve your queries.

Steps to Register Complaint on PhonePe

Follow the steps below to lodge a complaint regarding UPI payment on PhonePe.

Step 1: Visit the official support page of PhonePe.

Step 2: Log in with your 10-digit registered mobile number to file your complaint.

Alternatively, you can call the toll-free customer support number 080-68727374 / 022-68727374.

Steps to Register Complaint on Google Pay

Follow the steps below to lodge any transaction-related complaint on Google Pay via the in-application support.

Step 1: Open the Google Pay application.

Step 2: Click on the "Settings" option.

Step 3: Select the "Help and feedback" option to continue.

You can also register your complaint via Google Pay India Help Centre by following the steps below.

Step 1: Visit Google Pay Help.

Step 2: Click on the "Get Help" option on the top-right and choose an option to connect with a representative.

Step 3: Pick your concern.

Alternatively, you can reach out to Google Pay's toll-free customer care number, 1800 419 0157.

Steps to Register Complaint on BHIM UPI

Follow the steps below to lodge any complaint against failed UPI payment on Google Pay via the “Get in Touch” service.

Step 1: Visit the “Get in Touch” page via the BHIM UPI application or website.

Step 2: Choose the complaint option among complaint, feedback and query options.

Step 3: Select the type of complaint you want to register.

Step 4: Provide the necessary inputs such as type of issue, date of transaction, VPA, registered mobile number, and email ID and briefly write down your complaint in the comment box.

You can also directly file a complaint via BHIM UPI application. To do so, follow the steps below.

Step 1: Open BHIM UPI mobile application.

Step 2: Locate and click on the "raise a complaint" option to access your transaction history.

Step 3: Select the transaction against which you want to lodge the complaint.

Step 4: Choose "raise concern" option, talk about your issue in the form and submit it.

Alternatively, you can select the "Call Bank" option to connect with BHIM UPI's toll-free customer care number 1800-120-1740.

Steps to Register Complaint on Amazon Pay

To file any complaint regarding UPI transaction on Amazon Pay, follow the steps given below.

Step 1: Open the Amazon application.

Step 2: Locate the menu at the bottom of the page, select it and click on the "Customer Service" option at the end of the page.

Step 3: Select "Amazon Pay Transactions" and click on "UPI" option.

Step 4: Choose the transaction you want to file a complaint against and raise a dispute ticket to register a UPI complaint.

Alternatively, you can call Amazon Pay's toll-free customer care number 1800 3000 9009 for the same.

Nonetheless, you must adopt some cautionary practices to sidestep the hassle of filing a UPI complaint. Always verify the QR code and never share your UPI PIN with anyone. Further, as UPI is interoperable, you can transfer money to another UPI user through any UPI application.

What Information to Give While Registering a Complaint?

The kind of information to provide while filing a complaint depends on the type of problem. In general, you might have to enter the following information.

Email ID
Registered mobile number
Type of issues
Date of transaction

FAQs About Registering a UPI Complaint

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How can I file a complaint regarding a UPI transaction to RBI?

One can file a complaint with RBI by writing the complaint on plain paper and delivering it to RBI in the Ombudsman office via hand, post or fax. In addition, individuals can also email to the Ombudsman to file complaints digitally.

What to do if the account gets credited but the transaction is still pending after the complaint?

After filing the complaint, the bank processes the transaction. This issue will be resolved in 48 hours. However, the server may show a pending status at the beneficiary or payee account. If this does not get resolved after 48 hours, contact customer care.

How to get a refund on a failed UPI transaction?

Your bank will automatically refund your money within 3-5 business days if a transaction fails. You should file a complaint if it is not refunded.