What are the Common Issues with DigiLocker and How to Solve it?

DigiLocker contributes to India’s vision to go digital. It ensures Indian citizens a safe and secure platform on the cloud for document access. So, one can store, upload and download it to authentic virtual documents as and when required.

However, like any other AI, DigiLocker also comes with several issues hampering the smooth flow of the app. Read this write-up to learn about the common issues with DigiLocker. Also, find out how to solve these in a few simple ways.

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What Is DigiLocker?

DigiLocker is a digital document wallet that allows you to store all your necessary documents. This includes your driving licence, PAN card, Voter ID card, policy papers, mark sheets and many more. The dedicated cloud storage space is linked to your Aadhaar card and uses a 256-bit secure sockets layer or SSL encryption for all the information transmitted. Therefore, every piece of information you provide is completely safe with DigiLocker.

However, you might encounter issues while handling this app. Instead of panicking at that moment, try to solve the problem with DigiLocker. Let's get into the details of what are the issues you might face and the ways to solve them.

What Are the Most Common Issues With DigiLocker?

Digital Locker or DigiLocker helps you to store all your original physical documents safely. However, some of the most common issues with DigiLocker are as follows:

Missing Documents: You might face an issue of missing documents although you have uploaded them by following the correct steps. In other words, you might sometimes notice that there are only a few documents displayed in the app while you remember uploading each and every document.
Missing Issued Documents: Issued documents are a section that displays a list of links or URLs of digital files and certificates. It is issued by the government departments or agencies associated with DigiLocker. However, sometimes, it can be missing due to some glitch.
Problem While Logging In: Another common issue you might face is the inability to log in or sign up to the platform, even after trying several times. This hampers the workflow during urgencies.
Problem Receiving OTP: Your mobile number must be linked to your Aadhaar card so that you can receive the OTP while logging in. However, you might also face the issue of not receiving OTPs even after trying several times.
App Not Loading Properly: This is yet another issue with DigiLocker where users notice that the app is not loading properly or functioning optimally.
Issues With Logging into DigiLocker App: You can also face issues while trying to log in to your DigiLocker app from your mobile. This is due to the problems with your DigiLocker app mainly.
Pending Documents Issue: This is another common issue in DigiLocker where you are unable to access your documents and download them as or when required.
App Updating/Re-Installing Issue: As you find several issues, you might want to restart, reinstall or update your app. However, if you face problems with this as well, there are ways to solve them. Now that you are aware of all the issues let us get into the details of how we can solve them efficiently.

What Are the Different Ways to Solve DigiLocker Problems?

There are several ways to solve DigiLocker problems. Some of them include the following:

Try to Login into the Alternative Option: Most people finding issues with the DigiLocker app tend to get panicked. If you encounter such problems, try logging into your account on the DigiLocker website. Try to check if similar errors are happening on its website too. On the contrary, if you find issues with the website, try to log in through your mobile app. If both of them fail and are not working properly, uninstall your app on mobile and reinstall it or seek help from a professional.
Seek Help From Social Media Handles: These days, organisations are much more active in their social media handles. If you face an issue with your DigiLocker app, you can seek their assistance on several social media handles. The digital team is very active in answering the queries of their users on social media platforms. However, make sure to visit their profile regularly to check if they have responded to your query.
Try Using the App After Sometime: Most issues in DigiLocker happen during the declaration of results of Class 10 and 12. Your page takes much time to reload and display its content. In this case, do not hurry and wait for a little longer time as your system takes time to reload. Do not click or tap anywhere to avoid hanging off the system and the app.
Raise Issue on Website: When you encounter severe issues, such as missing documents, missing issued documents, not receiving OTP, etc., you can raise the issue on their official website. Although these problems are temporary, if they continue for longer, do not hesitate to shoot a mail addressing their customer support team.
Check Data Connectivity: In case your DigiLocker app is not loading properly or is taking too much time to load, check your device's data connectivity. See if your mobile data or Wi-Fi is functioning adequately. Also, ensure that they are connected sufficiently to your device. There are instances where several users are trying to log in to the app. This increases the server load leading to the dysfunction of your DigiLocker app. In such a case, try after a few minutes. In many cases, the app starts working properly again.
Check Your Credentials: To fix the DigiLocker App Login issue, check in with the credentials you generally use to log in. This is to ensure that you are using the correct credentials to log in. If it fails, try logging in through your mobile number. You will receive an OTP, which you can enter to log in again.
Clear User Data: As you find issues in reinstalling, updating or restarting your DigiLocker app, log out from your account and try to clear the cache by visiting the app info section. Additionally, you can also delete the stored user data. This will allow the app to start everything properly again and iron out the issue with installing and updating.

Apart from doing all the above, if you see that the problem persists, then you can do the following:

First, uninstall the Digilocker app and restart your mobile phone.
As it starts again, check for available updates for your device and download the latest updates on your phone. Next, allow it to reboot.
Then download your DigiLocker app and install it again.
Enter the correct credentials and login details. Also, ensure your mobile phone is connected to a proper internet connection.

Your device is likely to start working again.

What are the Steps to Raise Issues on DigiLocker Website?

To seek assistance from the official team regarding problems with DigiLocker, here are the simple steps you can follow:

Step 1: Visit the DigiLocker Support page.

Step 2: Enter your email ID. You will then receive an OTP on this email. Enter it to continue.

Step 3: In the next page, enter your name and mobile number. Then, click on “Need Help” and select the kind of issue you are facing from the drop-down list.

Step 4: Now, in sub-category, select your specific issue from the drop-down section.

Step 5: In sub-category 2, try specifying the exact issue. If you have any specific information regarding your issue, add it here. It will be best if you attach a screenshot here if needed.

Step 6: Finally, click "Submit" to raise this issue with the concerned people.

FAQs About Common Issues with DigiLocker

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Can my account get banned by DigiLocker, leading to an issue?

Yes, although it is a very rare case, your account might get banned or deactivated for some reason or unreasonable activity on your phone. In that case, do not panic and try to confirm the issue from the error message. Also, see if other apps and sites are working well. If the problem persists, seek assistance from their customer support.

Is it necessary to update the DigiLocker app to avoid common issues?

Yes, it is crucial to update, restart or reinstall your DigiLocker App to eliminate the updating and installing errors. In this scenario, ensure that your device has enough space to efficiently update and install the necessary updates that will help in the smooth working of the DigiLocker app.

What happens when I uninstall the app and reinstall it again?

If you continue to get errors in the DigiLocker app, the best way to solve them is by uninstalling the app from your device. This will remove the problem causing the error to turn up several times. In addition, you can download the latest version of the DigiLocker app from your Google Play Store or the Apple Store (for Apple phone users) and install it.