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DigiLocker contributes to India’s vision to go digital. It ensures Indian citizens a safe and secure platform on the cloud for document access. So, one can store, upload and download it to authentic virtual documents as and when required.
However, like any other AI, DigiLocker also comes with several issues hampering the smooth flow of the app. Read this write-up to learn about the common issues with DigiLocker. Also, find out how to solve these in a few simple ways.
DigiLocker is a digital document wallet that allows you to store all your necessary documents. This includes your driving licence, PAN card, Voter ID card, policy papers, mark sheets and many more. The dedicated cloud storage space is linked to your Aadhaar card and uses a 256-bit secure sockets layer or SSL encryption for all the information transmitted. Therefore, every piece of information you provide is completely safe with DigiLocker.
However, you might encounter issues while handling this app. Instead of panicking at that moment, try to solve the problem with DigiLocker. Let's get into the details of what are the issues you might face and the ways to solve them.
Digital Locker or DigiLocker helps you to store all your original physical documents safely. However, some of the most common issues with DigiLocker are as follows:
There are several ways to solve DigiLocker problems. Some of them include the following:
Apart from doing all the above, if you see that the problem persists, then you can do the following:
Your device is likely to start working again.
To seek assistance from the official team regarding problems with DigiLocker, here are the simple steps you can follow:
Step 1: Visit the DigiLocker Support page.
Step 2: Enter your email ID. You will then receive an OTP on this email. Enter it to continue.
Step 3: In the next page, enter your name and mobile number. Then, click on “Need Help” and select the kind of issue you are facing from the drop-down list.
Step 4: Now, in sub-category, select your specific issue from the drop-down section.
Step 5: In sub-category 2, try specifying the exact issue. If you have any specific information regarding your issue, add it here. It will be best if you attach a screenshot here if needed.
Step 6: Finally, click "Submit" to raise this issue with the concerned people.
Yes, although it is a very rare case, your account might get banned or deactivated for some reason or unreasonable activity on your phone. In that case, do not panic and try to confirm the issue from the error message. Also, see if other apps and sites are working well. If the problem persists, seek assistance from their customer support.
Yes, it is crucial to update, restart or reinstall your DigiLocker App to eliminate the updating and installing errors. In this scenario, ensure that your device has enough space to efficiently update and install the necessary updates that will help in the smooth working of the DigiLocker app.
If you continue to get errors in the DigiLocker app, the best way to solve them is by uninstalling the app from your device. This will remove the problem causing the error to turn up several times. In addition, you can download the latest version of the DigiLocker app from your Google Play Store or the Apple Store (for Apple phone users) and install it.